Operations Assistant- Surgical unit: 100% in person

Boston Children’s Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Boston Children’s Hospital seeks an Operations Assistant to support clinical operations and ensure compliance in a dynamic healthcare environment. This role involves monitoring safety, coordinating with departments, and enhancing patient experience through effective service. Join a leading children's hospital dedicated to providing exceptional care and support to patients and their families.

Benefits

Flexible schedules

Health, vision, and dental insurance

Child care and student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition and License Reimbursement

Cell phone discounts

Discounted T-pass rates

Qualifications

• One year of experience in customer service, administrative or healthcare setting.
• Basic knowledge of clinical and operational needs.

Responsibilities

• Oversee daily clinical operations and coordinate with departments.
• Conduct weekly audits and maintain compliance with safety requirements.
• Monitor daily schedule and patient flow for optimization.

Skills

Customer service

Administrative tasks

Compliance knowledge

Education

High school diploma

Job description

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position Summary

The Operations Assistant supports the operations of assigned inpatient area(s), focusing on equipment, compliance, monitoring, and safety. They monitor all aspects of the environment, equipment, and furniture, serving as a liaison with other departments for problem resolution. They also perform duties as a Patient Experience Representative when needed, working to ensure the best possible patient experience through effective coordination of services to patients and families.

Key Responsibilities

1. Oversee daily clinical operations and coordinate with departments such as Engineering, Environmental Services, and Health Technology to resolve equipment, safety, and compliance issues.
2. Participate in daily safety huddles to address safety and regulatory compliance.
3. Visually monitor the environment for compliance with regulatory agencies, including JCAHO, covering equipment checks, fire and life safety, and monitoring of compressed gas cylinders.
4. Participate in Engineering/Safety/ESD rounds and maintain compliance with safety requirements.
5. Conduct weekly audits, including eye wash stations, organization of storage areas, elevators, and emergency equipment.
6. Interface continuously with staff regarding equipment needs and resolve issues promptly.
7. Collaborate with Health Technology Management to resolve medical equipment issues.
8. Conduct inventory of equipment and notify supervisors of missing items.
9. Stock and organize supplies in assigned areas.
10. Answer, screen, and route telephone calls.
11. Greet and direct patients, families, and visitors.
12. Monitor daily schedule and patient flow to optimize resource utilization and patient experience.
13. Communicate with clinicians and supervisors to route patients/visitors efficiently.
14. Utilize systems to manage patient information and requests.
15. Perform routine administrative duties.
16. Organize and schedule conferences, seminars, and department programs.

Minimum Qualifications

Education: High school diploma required.

Experience:

• One year of customer service, administrative, or healthcare setting experience.
• Basic knowledge of clinical, operational, safety, and compliance needs of departments.
• Ability to interpret and apply safety and compliance guidelines.

Schedule & Physical Requirements

Schedule: Monday - Friday, 6:30 a.m. to 3:00 p.m.

Physical Requirements:

• Frequent lifting and carrying of patients, children, or objects up to 10 pounds.
• Regular reaching, grasping, and fine manipulation.
• Proofreading and checking documents for accuracy.

Boston Children’s Hospital offers competitive compensation and benefits, including flexible schedules, health, vision, and dental insurance, child care and student loan subsidies, generous time off, 403(b) Retirement Savings plan, Pension, Tuition and License Reimbursement, cell phone discounts, and discounted T-pass rates. Experience the benefits of passion and teamwork.