Operations Assistant Store Manager, in Training

The Home Depot; Oklahoma City (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking an Operations Assistant Store Manager in Training. This role offers a hands-on training experience covering all aspects of retail operations, with an emphasis on leadership and customer service. The position is integral to overseeing store activities and ensuring profitability. Candidates must have a strong background in retail management and demonstrate effective leadership capabilities.

Qualifications

• Must be 18 years or older.
• Legally permitted to work in the United States.
• 3+ years of work experience in a relevant field.
• 2+ years of leadership experience preferred.

Responsibilities

• Participate in structured training for retail management.
• Supervise associates and drive customer service engagement.
• Manage store operations including inventory and financials.

Skills

Customer Focus

Collaboration

Communication

Action Oriented

Resourcefulness

Education

High school diploma or GED

Bachelor's degree or equivalent in a relevant field (preferred)

Job description

Operations Assistant Store Manager, in Training

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Operations Assistant Store Manager, in Training

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Position Purpose

Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.

Req147978

Position Purpose

Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.

Key Responsibilities

• 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
• 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
• 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
• 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.
• 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
  
  

Direct Manager/Direct Reports

• This position reports to Store Manager
• This position has 0 direct reports.
  
  

Travel Requirements

• Typically requires overnight travel less than 5% of the time.
  
  

Physical Requirements

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
  
  

Working Conditions

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
  
  

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
  
  

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross-functional teams
  
  

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  
  

Preferred Education

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  
  

Minimum Years Of Work Experience

• 3
  
  

Preferred Years Of Work Experience

• 3
  
  

Minimum Leadership Experience

• 2 + years of leadership experience
  
  

Preferred Leadership Experience

• 3 + years of leadership experience
  
  

Certifications

• None
  
  

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Resourceful

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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