Operations Assistant / Scheduler II

Keolis Commuter Services; Anaheim (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Keolis Commuter Services in Anaheim, CA is seeking an administrative support role to assist dispatch operations. You will review, verify and reconcile entries in the Dispatch Control System (DCS) against paperwork and correct discrepancies to ensure accurate reports.

The role requires attention to detail, strong communication, MS Office proficiency, and 1 year of data/batch processing experience. Flexibility for nights, weekends, and holidays may be required.

Qualifications

• High school diploma or equivalent.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Must be able and willing to work flexible schedule that may include nights, weekends, and holidays.
• Knowledge of Trapeze software desired, but not required.
• Proficiency in UKG and Attendance system.
• Minimum of 1 year experience in data and batch processing.
• Exhibits continuous attention to detail, confidentiality, establishing priorities and meeting deadlines.

Responsibilities

• Review, verify and reconcile entries in the Dispatch Control System (DCS) as compared to dispatch operations paperwork. Make corrections as needed to ensure accuracy of system reports.
• Review operator timecards auto populated from DCS and compare entries in ADP Workforce Now Time and Attendance system. Ensure accuracy of operational data as needed to support our business intelligence initiatives.
• Ensure that schedules produced are achievable, efficient, and utilize available technological tools.
• Daily communication with staff and reporting to the Operations Manager and other managers.
• Ensure services comply with client policies and safeguard system parameters from unauthorized changes.
• Analyze daily schedules to improve on-time performance and productivity.

Skills

Attention to detail

Effective communication

Organizational skills

Problem-solving

Data handling

Education

High school diploma or equivalent

Equivalent combination of education and experience

Tools

MS Office Suite

Trapeze

UKG

Attendance system

Job description

• Pay or shift range: $22 USD to $24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Pay: $22-24.00 / Per Hour

Knowledge and Experience:

• High school diploma or equivalent, or equivalent combination of education and experience.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Must be able and willing to work flexible schedule that may include nights, weekends, and holidays.
• Knowledge of Trapeze software desired, but not required.
• Proficiency in UKG and Attendance system.
• Minimum of 1 year experience in data and batch processing.
• Exhibits continuous attention to detail, confidentiality, establishing priorities and meeting deadlines.

Skills:

• Must have high level of attention to details
• Must have effective communication skills, both written and oral
• Must have strong organizational skills
• Good practical skills
• Analysis and problem-solving skills

Key Accountabilities:

Responsibilities

• Review, verify and reconcile entries in the Dispatch Control System (DCS) as compared to dispatch operations paperwork. Make corrections as needed to ensure accuracy of system reports. Review operator timecards auto populated from DCS and compare entries in ADP Workforce Now Time and Attendance system. Ensure accuracy of operational data as needed to support our business intelligence initiatives.
• Responsible for ensuring that the schedules produced are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in accordance with the Client’s policies and procedures.
• Daily communication and interaction with staff and reporting to the Operations Manager and other managers assigned to the fixed route program.
• Responsible for ensuring that the service provided is in accordance with the Client’s policies and procedures, and that system parameters are safeguarded from any unauthorized changes.
• Critically analyzing daily schedules to improve on-time performance and productivity.
• Other duties as assigned.
• Review accuracy of entries in Dispatch Control System (DCS) and adjust as needed.
• Review operator timecards auto populated in DCS and entries in UKG & Attendance system.
• Prepare reconciliation of DCS work hour entries verses operator payroll hours.
• Identify and communicate patterns in consistency of data entry in DCS.
• Review and report operator attendance data from DCS and payroll.
• Maintain a high level of confidentiality.
• Assist in client invoicing and reporting as generated from DCS.
• Provide efficiency to the upload of data between systems.
• Perform other administrative duties as need.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.