Operations Assistant North America

ADP, Inc.; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

VEJA North America is hiring an Operations Assistant in New York. You will support the operations and logistics team, report to the Operations Director, NA, and collaborate with the Paris HQ. The North America office offers a hybrid work environment in New York City.

You will liaise with 3PL partners, monitor daily logistics, track KPIs, and prepare shipping documents. ERP tasks include creating customer profiles and invoicing for wholesale customers while maintaining EDI feeds.

Qualifications

• Advanced Excel including pivot tables, VLOOKUP, data consolidation.

Responsibilities

• Collaborate with internal teams (Wholesale, Retail, Finance, E-commerce) and Paris HQ to ensure logistics operations.
• Act as the liaison with 3PL partners: monitor daily operations, resolve delivery issues, ensure service level adherence.
• Track and analyze key logistics KPIs (receiving and shipping performance) to drive improvements.
• Prepare shipping documents (labels, packing lists, invoices) and ensure international shipping compliance.
• Manage stock transfers between channels, relabeling, order cancellations, and delivery variances.
• Handle chargeback documentation and support resolution processes.
• Participate in weekly coordination calls with warehouse teams and stakeholders.
• Share demand forecasts and updates with 3PLs for capacity planning.
• Manage wholesale prepayments, issue pro-forma invoices and payment links, remove delivery blocks.
• Create and maintain New Customer Profiles in ERP and assist invoicing for wholesale customers.
• Maintain third-party EDI platforms (SPS, Master EDI) for timely ASN and invoice transmissions.

Skills

Advanced Excel

ERP experience (SAP S4HANA)

Organizational skills

Proactive communication

French language appreciated

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time NA Headquarters, New York, NY, US

30+ days ago Requisition ID: 1000

Salary: $65,000.00 Annually

VEJA NORTH AMEIRCA ABOUT VEJA

Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. VEJA uses Brazilian and Peruvian organic cotton for the canvas and laces, Amazonian rubber for the soles, and various innovative materials from recycled plastic bottles or recycled polyester. VEJA sneakers are produced in high-standard factories in Brazil.

Job Description:

We are looking for a passionate Operations Assistant to support the operations and logistics team. This role reports to the Operations Director, North America while working closely with the Global HQ team.

Our North America office is based in New York City and offers a hybrid work environment.

Main Responsibilities:

• Collaborate with internal teams (Wholesale, Retail, Finance, E-commerce) and our Paris HQ to ensure smooth logistics operations.
• Act as the primary liaison with 3PL partners: monitor daily operations, resolve delivery issues, and ensure service level adherence.
• Track and analyze key logistics KPIs (receiving & shipping performance) to drive continuous improvement.
• Prepare shipping documents (labels, packing lists, invoices) and ensure compliance with international shipping requirements.
• Manage operational tasks such as stock transfers between channels, relabeling, order cancellations, and under/over deliveries.
• Handle chargeback documentation and support resolution processes.
• Participate in weekly coordination calls with warehouse teams and internal stakeholders.
• Share demand forecasts and operational updates with 3PLs to improve anticipation and capacity planning.
• Manage wholesale prepayments including downloading and sending pro-forma invoices, creating invoice payment links, and removing delivery blocks.
• Create and maintain New Customer Profiles in ERP.
• Assist with data entry and invoicing for wholesale consignment customers in ERP.
• Maintain third-party EDI platforms (SPS, Master EDI) to ensure timely ASN & Invoice transmissions.

Requirements

• Commitment to the VEJA Project and vision; passionate about fair-trade brands with the ability to speak confidently about the VEJA Project, both internally and externally.
• Advanced Excel (pivot tables, VLOOKUP, data consolidation)
• ERP experience : preferred SAP S4HANA
• Strong organizational skills, attention to detail, team spirit
• Proactive communication across teams and cultures
• Language: French would be appreciated

EOE

VEJA North America is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and are proud to be an employer that considers all qualified applicants for employment without regard to age, race, color, religion, creed, national origin, citizenship status, sex, sexual orientation, gender identity or expression, genetic information, marital status, familial status, domestic violence victim status, disability, military or veteran status, prior arrest or conviction record , or any other characteristic protected by applicable federal, state, or local law.

VEJA North America provides reasonable accommodations for applicants and employees with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require accommodation to participate in the application or interview process, please let us know.