Operations Assistant (Mandarin Preferred) - Cleveland

UniUni Logistics; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Warehouse Supervisor in Cleveland to oversee daily operations, manage inventory, and ensure effective communication within the team. This role is integral to maintaining high standards of service and efficiency in the warehouse environment while encouraging a safe work culture. Candidates should possess strong interpersonal skills, be fluent in English and Chinese, and have a strong process-oriented mindset.

Benefits

Dental insurance

Vision insurance

Medical insurance

Paid Holiday

Paid Time Off

Paid Sick Leave

Management training program

Qualifications

• Supervising and motivating team to meet goals.
• Strong process-oriented thinking and workflow implementation.
• Excellent communication and conflict resolution skills.

Responsibilities

• Support the Operations Manager in team development.
• Assign delivery tasks to drivers and ensure efficient workflow.
• Supervise warehouse operations and respond to customer inquiries.

Skills

Fluency in both English and Chinese

Excellent communication

Interpersonal skills

Team management

Conflict resolution

Process-oriented thinking

Education

College diploma or international equivalent

Job description

Who Are We?

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Responsibilities

• Support the Operations Manager in team development and collaborate with staff across all levels to ensure efficient workflow and effective communication that drive team success.

• Follow standard operating procedures as established by management.

• Receive, inspect, handle, and stock inbound products.

• Process returns by counting and confirming quantities, assessing product condition, and completing related paperwork.

• Assign delivery tasks to drivers based on warehouse volume and delivery schedules.

• Supervise warehouse operations in accordance with quality standards, including the management of warehouse personnel and/or third-party service providers.

• Respond promptly to customer or client inquiries, resolve issues, and escalate service concerns to the supervisor when necessary.

• Promote and encourage safe work practices among all team members.

• Coordinate daily cycle counts and investigate inventory variances.

• Prepare and update weekly reports.

• Perform other duties as assigned.

Qualifications

• College diploma or international equivalent.

• Fluency in both English and Chinese.

• Strong process-oriented thinking and the ability to structure and implement workflows effectively.

• Excellent communication and interpersonal skills, including conflict resolution and team management.

• Proven ability to supervise and motivate a team to meet and exceed goals.

• Valid driver’s license.

• Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program
• Salary range $18-$22/h