Operations Assistant Manager | Full-Time | Atlantic City Boardwalk Hall

Spectra; Atlantic City (NJ); On-site; USD 53,000 - 58,000; Full time

Job summary

A leading company in the live event industry seeks an Operations Assistant Manager in Atlantic City. This role involves overseeing staff, managing event operations, and ensuring high-quality service at the renowned Jim Whelan Boardwalk Hall. Ideal candidates will have a relevant degree and substantial supervisory experience in a similar facility. The position offers competitive pay, comprehensive benefits, and opportunities for growth in a dynamic environment.

Benefits

Health, Dental and Vision Insurance

401(k) Savings Plan with matching

Paid Time Off (vacation days, sick days, and 11 holidays)

Qualifications

• Minimum of three years (3+) experience in facility operations supervision.
• Self-motivated with excellent organizational and interpersonal skills.
• Familiarity with OSHA requirements.

Responsibilities

• Assist Operations Manager in daily operations of Boardwalk Hall.
• Manage staff schedules for housekeeping and operations.
• Ensure compliance with safety guidelines.

Skills

Supervisory Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Education

High School Diploma or equivalent

Degree in Facility Management or related field

Tools

Forklift Certification

Knowledge of scrubbers and sweepers

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under the direction of the Operations Manager the Operations Assistant Manager provides direct supervision to full time and part time staff, specifically in the areas of housekeeping and overseeing pre and post event cleanings at the Jim Whelan Boardwalk Hall

This role will pay a hourly rate of $53,000-$58,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 22, 2025.

About the Venue

Jim Whelan Boardwalk Hall is a multi-purpose facility located on the iconic Atlantic City Boardwalk and features the 141,000-square-foot main arena with a capacity of 14,770 seats as well as the 23,100-square-foot Adrian Phillips Theater with a capacity of 3,200.

Constructed in 1929 as the country’s original convention center, for 93 years Boardwalk Hall has dazzled guests and residents of Atlantic City with legendary stage icons such as Elton John, Paul McCartney, The Rolling Stones, and the Beatles.

Responsibilities

• Assists Operations Manager in the overall daily operation and maintenance of Jim Whelan Boardwalk Hall & AC Convention Center
• Plan, direct, coordinate, and review the work plans for Jim Whelan Boardwalk Hall/ Atlantic City Convention Center; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
• Manage/Oversee schedules for Housekeeping and Operations Staff
• Payroll processing (weekly) for all Housekeeping and Operations Staff, as well as temp staff sign in sheets and hours
• Represents Operations Department in absence of Director of Operations/Operations Manager.
• Select, train, motivate and evaluate Housekeeping/Operations Supervisors and full and part time staff
• Provide and/or coordinate department staff training
• Work with Supervisors and other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
• Assume management responsibility for all services and activities involved in the operations of all arena events
• Ensure staff is working safely, efficiently and are aware of proper safety guidelines
• Plan, direct, coordinate, and review the work plan for facility operations
• Participate in the development and administration of the Operations and Cleaning Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
• Build a relationship with vendors and contractors
• Responsible for pre and post clean checklists, and following up on assignments that are handed out to ensure completion.
• Provide excellent customer service assistance to internal and external clients
• Maintain a customer first mentality
• Perform other duties as assigned

Qualifications

• Degree in Facility Management or related field experience preferred
• High School Diploma (or equivalent) required
• Minimum of three years (3+) experience in facility operations supervision or with comparable increasing responsibility in an arena, stadium, convention center, public assembly facility with knowledge of set up/housekeeping and/or event coordination.
• Previous experience working with unions
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
• Self-motivated with excellent organizational skills
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Must be comfortable multi-tasking and working in a fast-paced environment
• Familiarity of OSHA requirements
• Strong interpersonal skills necessary, including excellent verbal and written communication skills.
• Possess valid driver’s license or have the ability to acquire
• Possess valid forklift certification or have the willingness to acquire
• Working knowledge of scrubbers, sweepers and forklifts
• Ability to work independently and as part of a team

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.