Operations Assistant Alternative in the Community

Community Partners in Action; Hartford (CT); On-site; USD 23,419 - 31,684; Full time

Job summary

Community Partners in Action in Hartford, CT is seeking an Operations Assistant for the Alternatives in the Community (AIC) program. The role supports daily office operations and client interactions to help reduce recidivism and connect clients with essential services.

A high school diploma or GED is required; bilingual English/Spanish is preferred. The position requires strong communication, organizational skills, and the ability to work with diverse populations.

Qualifications

• High school diploma or GED required.
• Ability to perform administrative functions and interact with multicultural populations.
• Strong communication and organizational skills; reliable transportation and CT driver’s license.

Responsibilities

• Provide telephone coverage including screening calls and documenting messages.
• Maintain central filing system; order and manage office supplies and equipment.
• Attend meetings and record minutes as requested.
• Greet clients and visitors and connect them with the appropriate staff.
• Maintain client and visitor logs.
• Create and update AIC client files; conduct intakes of new clients.
• Operate office technology including Word, Excel and Outlook.
• Make timely entries in Client Data Collection System (CDCS).
• Participate in all required training.
• Communicate effectively with staff, clients and referral resources.
• Establish professional boundaries and promote a culture of respect and belonging.
• Assist in supervision of AIC interns and coordinate clients in JAMS and Bail program.

Skills

Communication

Emotional intelligence

Teamwork

Organization

Attention to detail

Multicultural interaction

Decision making

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

JOB TITLE: Operations Assistant, Alternative in the Community (AIC), Hartford, CT

SALARY: $19.81 PER HOUR

AGENCY DESCRIPTION

One of the oldest organizations of its kind in the country, Community Partners in Action (CPA) was founded nearly 150 years ago to champion criminal justice reform and advocate for preserving the dignity of those in and out of prison. Through our programs that include reentry and housing, youth initiatives, a nationally recognized Prison Arts Program, and holistic alternatives to incarceration, we provide a long-term impact that positively transforms individuals and society at large. Annually serving over 4,000 individuals throughout Connecticut, our work is possible due to partnerships with and support from individuals, government, private funders, organizations, and businesses.

CPA is guided by our BEDI (Belonging, Equity, Diversity, and Inclusion) culture. WE ARE COMMITTED to building and maintaining an inclusive, equitable workplace and COMPELLED to have a constructive impact on criminal justice reform in CT that ends racial inequities and ensures the humanity and dignity of those interacting with the system. Read more about our BEDI culture at https://cpa-ct.org/our-bedi-journey/

PROGRAM DESCRIPTION

The Hartford Alternatives in the Community (HAIC) serves male and female clients aged 18 and above who are involved in the Connecticut criminal justice system. The mission of the program is to reduce recidivism by delivering interventions that affect behavior change among its clients. The program utilizes an evidence-based Cognitive Behavioral Theory/Motivational model designed to provide clients with the skills necessary to make those changes.

POSITION REQUIREMENTS

The ideal candidate has a high school diploma or GED and demonstrated ability to perform administrative functions as described. Ability to interact with multi-cultural populations. Strong communication, emotional intelligence, teamwork, decision making, and organizational/ prioritization skills. Attention to detail and adaptability. Must share the belief that people can change and individuals in need deserve quality services and an opportunity to succeed. Must have and maintain a valid CT driver’s license and reliable transportation. Bilingual (English/Spanish) preferred.

RESPONSIBILITIES

• Provide telephone coverage including screening calls and documenting messages


• Provide general office management; maintain central filing system; order and manage office supplies and equipment


• Attend meetings and record minutes as requested


• Greet clients and visitors and connect them with the appropriate AIC staff


• Maintain client and visitor logs


• Maintain and update AIC forms


• Create and update AIC client files.


• Conduct intakes of new AIC clients


• Operate and manage office technology, including Microsoft Word, Excel and Outlook


• Make timely accurate entries in Client Data Collection System (CDCS)


• Participate in all required training


• Communicate effectively with all staff, client and referral resources.


• Establish and maintain professional boundaries with all staff, clients and referral sources.


• Promote a culture of respect, empathy, mutual support, belonging and work to eliminate any unconscious bias or discrimination in our beliefs, rules and systems


• Assist in the supervision of AIC interns as they schedule and conduct intakes or new clients


• Assist in the oversight and coordination of clients in the Probation Administration Program known as JAMS and of "urine only" Bail clients throughout their commitment to the AIC

An Equal Opportunity Employer Committed to ...