Operations Assistant: Admin & Outage Coordination

Dairyland Power Cooperative; La Crosse (WI); On-site; USD 26,174 - 38,572; Full time

Job summary

Dairyland Power Cooperative, headquartered in La Crosse, WI, seeks an Operations Assistant to provide administrative support across operations, engineering and accounting. You will help manage work orders, outage reporting and records while ensuring excellent service to members.

In this role you’ll maintain outage data, coordinate notifications, and assist with project tracking and reporting. Strong organizational and communication skills are essential to support a cooperative team culture.

Qualifications

• High school diploma or GED required; a related field degree is preferred.
• Valid driver’s license and residence within MiEnergy’s territory; travel between locations may be required.

Responsibilities

• Provide administrative support to operations, engineering and accounting.
• Assist with the work order process from creation through completion, including work orders in IVUE and Partner/Revis, permits, staking sheets, RUS coding, material charges and workflow tracking.
• Coordinate with departments to ensure work order revisions and project updates are completed accurately and on time.
• Maintain Outage Management System reports, historical outage data and information needed for internal or external reporting.
• Assist with vegetation management mailings, subdivision refund accounts, system improvement paperwork and service retirement requests.
• Place IA and Gopher One Call notifications and coordinate with locating companies for upcoming underground or overhead projects.
• Maintain operations department files and records in accordance with MiEnergy, RUS, federal, state and auditor requirements.
• Prepare planned outage messages and notifications with direction from Directors of Operations or Foremen.
• Dispatch outages and job tasks while covering radio operations during regular office hours.
• Assist with after-hours storm restoration or emergencies when requested by operations leadership.
• Take staking appointment messages and provide information to Design Technicians.
• Perform checks in metering, outage management and billing software for transformer loading, breaker operations, voltage readings and related items.
• Manage and update on-call lists in CRC and OMS software as directed.
• Assist with phone calls, department reports, training, meetings, events and other duties as assigned.

Skills

Organization

Communication

Attention to detail

Multitasking

Confidentiality

Customer service

Education

High school diploma or GED

Valid driver’s license

Tools

IVUE

Partner/Revis

OMS

Job description

Dairyland Power Cooperative, headquartered in La Crosse, WI, seeks an Operations Assistant to provide administrative support across operations, engineering and accounting. You will help manage work orders, outage reporting and records while ensuring excellent service to members.

In this role you’ll maintain outage data, coordinate notifications, and assist with project tracking and reporting. Strong organizational and communication skills are essential to support a cooperative team culture.