Operations Manager

Estes Express; Hagerstown (MD); Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Estes Express in the United States seeks a Service Center Supervisor to lead and coordinate a team, manage dock scheduling, safety, and KPI performance across the service center operations.

You will be involved in hiring, training, and terminations, ensure compliance with company policies, and work to optimize on-time freight pickup and delivery while controlling costs.

Qualificações

• High School Diploma or GED; Bachelor's degree preferred.
• Minimum of 5 years supervisory experience preferred.
• Knowledge of all aspects of service center operations.
• Strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees.
• Excellent verbal, written and listening communication skills.
• Some travel required.
• Excellent planning and organization skills.
• Knowledge of hazardous materials preferred.
• Must be willing to work 50 hours/week average.
• Must be able to work any shift including nights and/or weekends and in any weather.
• Must be able to lift approximately 20 lbs.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be authorized to work in the United States

Responsabilidades

• Lead and direct employees; set targets and monitor performance.
• Manage Service Center operations; scheduling, dock planning and setup.
• Involved in hiring, training and terminations with proper documentation.
• Administer portions of the Service Center Business plan as set by the Service Center Manager.
• Oversee operations in the absence of the Service Center Manager.
• Enforce safety rules and government regulations; ensure policy compliance.
• Meet KPI targets and ensure timely freight pickup and billing verification.
• Coordinate drivers and assign trucks and routes for pickup and delivery.
• Record transport information including departure and delivery times.
• Investigate customer complaints and recommend corrective actions.
• Conduct safety interviews and safety training as needed.
• Regular attendance is required and duties may extend beyond listed tasks.

Conhecimentos

Leadership

Supervisory

Communication

MS Office

AS/400

Formação académica

Bachelor's degree preferred

Ferramentas

AS/400

MS Office

Descrição da oferta de emprego

Job Summary:

• Report to the Service Center Manager and/or Assistant Service Center Manager
• Lead, guide and direct employees to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe L2L operation to include dock planning and set up schedules.
• Involved in hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.
• Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager
• Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager.
• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.
• Responsible for meeting all KPI’s assigned
• Ensure timely pickup and delivery of freight and verify freight for all billing
• Observe loading of trucks for proper handling and distribution of freight for transport
• Enforce all safety measures in regard to balance of freight for safe operation of trucks
• Oversee service center operations to ensure customer satisfaction while minimizing costs
• Direct investigations into causes of customer complaints and recommend solutions to correct them
• Assist with the coordination of drivers and assign trucks and delivery routes for pickup and delivery of freight
• Record all pertinent information on transport of freight including time of departure, delivery, etc.
• Conduct safety interviews with the driver to include: post accident MVA Reports, workers compensation after accident interviews/reports, notice of violations interviews with drivers and road observation discussions with drivers
• Conduct safety training as needed following accidents, a workers compensation incident, road observations and notices of violations
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred.
• Minimum of 5 years supervisory experience preferred
• Knowledge of all aspects of service center operations
• Must have good computer skills (AS/400 & MS Office a plus)
• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees
• Possess excellent verbal, written and listening communication skills
• Some travel required
• Excellent planning and organization skills
• Knowledge of hazardous materials preferred
• Must have a strong work ethic and good problem solving skills
• Must be willing to work 50 hours/ week average
• Must be able to work any shift including nights and /or weekends and in any weather condition
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.