Operations Assistant

IrisVision; Carmel (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

IrisVision in Carmel, IN seeks an Operations Assistant for a contract, on-site role to support daily operations. You will process orders, track inventory, coordinate logistics, and maintain records while preparing reports for operations management.

The ideal candidate will have strong organizational skills, proficiency with office tools and CRM or ticketing systems, and excellent communication to respond to inquiries and provide frontline customer service as needed.

Qualifications

• High school diploma or equivalent required; related post-secondary education preferred.
• Experience in operations or administrative support.
• Ability to work on-site in Carmel, IN in a fast-paced environment.
• Proficiency with office tools and CRM/ticketing systems.

Responsibilities

• Support daily operational workflows and administrative tasks.
• Process orders and track inventory.
• Coordinate logistics to ensure timely delivery.
• Maintain records and prepare reports.
• Respond to inquiries and provide frontline customer service.

Skills

Operations management

Data entry

Analytical skills

Communication

Customer service

Attention to detail

Office productivity

CRM or ticketing systems

Education

High school diploma

Post-secondary education in business/operations (preferred)

Tools

CRM software

Ticketing systems

Job description

Company Description

IrisVision develops breakthrough wearable headset technology that enables people with visual impairments to see more clearly and live more independently. Using cutting-edge vision enhancement tools, the company empowers users to proactively manage their vision health and stay engaged in daily activities. IrisVision's solutions are designed to help individuals focus on what matters most in life, from personal relationships to work and hobbies. The team is dedicated to improving quality of life through innovative, accessible assistive technology.

Role Description

The Operations Assistant is a contract, on-site role based in Carmel, IN, supporting daily operational and administrative activities. This role assists with order processing, inventory tracking, and coordination of logistics to ensure timely delivery of IrisVision products and services. The Operations Assistant helps maintain records, prepares reports, and supports operations management with scheduling, documentation, and process updates. The position also responds to internal and external inquiries, collaborates with cross-functional teams, and provides front-line customer service support as needed to keep operations running smoothly.

Qualifications

• Operations and Operations Management skills to support daily workflows, process coordination, and basic project tracking.
• Strong Analytical Skills for data entry, report preparation, tracking key metrics, and identifying process improvements.
• Effective Communication skills for collaborating with internal teams, documenting procedures, and responding to inquiries clearly and professionally.
• Customer Service skills to assist end users, address issues promptly, and represent IrisVision with empathy and professionalism.
• Ability to work on-site in Carmel, IN, manage multiple tasks, and maintain attention to detail in a fast-paced environment.
• Proficiency with office productivity tools (e.g., spreadsheets, word processing, email, and CRM or ticketing systems).
• Prior experience in operations, administrative support, or a related role; experience in healthcare or assistive technology is a plus.
• High school diploma or equivalent required; post-secondary education in business, operations, or a related field is preferred.