Operations Assistant

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

The Massachusetts Institute of Technology is seeking an Administrative Assistant 2 for Student Financial Services. This role involves coordinating daily cashiering and deposits processing, assisting with inquiries related to student accounts, and supporting the Operations team.

The ideal candidate should have at least three years of experience in student financial services with a focus on detail-oriented tasks. Strong communication skills and knowledge of systems like Banner are essential for success in this position.

Qualifications

• Minimum of three years of experience; student financial services experience preferred.
• Expert knowledge of student account payments, including cashiering.
• Proficient in student account systems.

Responsibilities

• Coordinate daily cashiering and deposits processing.
• Assist customer service inquiries for student accounts.
• Provide support for critical functions for the Operations team.

Skills

Attention to detail

Excellent written and verbal communication

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Banner

Job description

Overview

ADMINISTRATIVE ASSISTANT 2, Student Financial Services, reporting to the Associate Director for Student Accounts and Collections, coordinates the processing and reconciliation of all daily cashiering and deposits received at SFS and assists with customer service inquiries related to student accounts, student billing, tax forms, sponsor payments and veteran’s benefits. The Operations Assistant also provides support and backup for critical functions for the Operations team.

Responsibilities

• Coordinate the processing and reconciliation of all daily cashiering and deposits received at Student Financial Services.
• Assist with customer service inquiries related to student accounts, student billing, tax forms, sponsor payments and veterans benefits.
• Provide support and backup for critical functions for the Operations team.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of experience; student financial services experience or Bursar experience at a higher education institution preferred.
• Expert knowledge of student account payments, including cashiering.
• Demonstrated proficiency in student account systems (Banner preferred).
• Excellent written and verbal communication skills, organizational skills and attention to detail with a focus on process improvement and analysis.
• Proactive approach to identifying and resolving potential issues.
• Discretion and judgment with managing confidential personal and financial information.
• Dedication to developing a thorough understanding of multiple systems and processes and knowledge of Institute, federal and state rules and regulations.
• Sensitivity to cultural diversity and ability to interact effectively with people of diverse backgrounds.
• Ability to find resolutions for complex problems with varied stakeholders, set work priorities, and successfully balance workload in a fast-paced and deadline-oriented environment.

5/29/2026