Operations Animator — Resilience & Process Optimization

Filetwigbay; Kalamazoo (MI); Sur place; USD 79 000 - 108 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Manager committed to professional grow

Résumé du poste

American Express is seeking an Animator to join our Kalamazoo, MI team and own work that directly shapes our results. From day one you own a slice of the general mission, earn $79,000 - $108,000, and lean on 6 years to move fast.

You\'ll contribute across daily operations at the Kalamazoo site, maintain records and workflows, and collaborate with teams across time zones to ensure resilient, reliable delivery. The role emphasizes practical impact and professional growth.

Qualifications

• The humility to revise strong opinions when the data argues back
• The discipline to document while it's fresh, not after it's forgotten
• An instinct for prioritization when everything is labeled urgent
• A flat-and-fast bias toward action, balanced by knowing when to wait
• A point of view, held loosely and defended well
• Comfort owning a number that goes up or down because of you

Responsabilités

• Apply Customer Service and Resilience to solve day-to-day operational challenges
• Trim Customer Service processes that have quietly outlived their purpose
• Pressure-test assumptions before they harden into expensive mistakes
• Carry the Resilience thread across three time zones and two tools
• Support daily operations at our Kalamazoo site and keep workflows moving
• Keep records, systems, and shared files organized and up to date
• Refuse to let Mentoring debt quietly accumulate on your watch

Connaissances

Humility

Documentation

Prioritization

Action bias

Description du poste

American Express is seeking an Animator to join our Kalamazoo, MI team and own work that directly shapes our results. From day one you own a slice of the general mission, earn $79,000 - $108,000, and lean on 6 years to move fast.

You\'ll contribute across daily operations at the Kalamazoo site, maintain records and workflows, and collaborate with teams across time zones to ensure resilient, reliable delivery. The role emphasizes practical impact and professional growth.