Operations and Marketing Coordinator

Georgetown University; Massachusetts; On-site; USD 44,022 - 73,406; Full time

Benefits offered by this job

Medical, dental, vision insurance

Tuition assistance

Work‑life balance benefits

Employee discounts

Job summary

Georgetown University is seeking an Operations & Marketing Coordinator for the Capitol Applied Learning Labs (CALL). The role combines operational strategy with student engagement, managing HR, contracts, and budgets while serving as a brand ambassador to diverse audiences of students, alumni, and faculty.

The ideal candidate has 2–3 years in higher education or a fast-paced environment, strong communication skills, and proficiency in WordPress and digital marketing.

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred.
• 2–3 years of professional work experience, ideally in higher education, student affairs, hospitality, or a fast-paced environment.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Serve as the primary point of contact and welcoming presence to build a CALL community among students, alumni, faculty, and practitioners.
• Web & Digital Communications Management: maintain CALL website and blogs with WordPress, ensuring accuracy and engagement.
• Contract & HR Administration: manage faculty and practitioner contracts, onboarding, and HR transactions.
• Strategic Marketing & Recruitment: create and distribute digital campaigns, newsletters, social content, and printed collateral.
• Academic Operations & Enrollment Support: coordinate course registration and scheduling with registrar.
• Budget planning, track costs, manage ProCard, and conduct monthly reconciliations.
• Supervise and hire hours for 5+ undergraduate student workers; manage office operations.

Skills

Community building

Student engagement

Communication

Marketing savvy

Brand ambassador

Attention to detail

Education

Bachelor's degree required

Master's degree preferred

Tools

WordPress

Canva

Adobe Creative Suite

Google Workspace

Microsoft Office

Job description

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Job Overview

The Operations & Marketing Coordinator plays a dual strategic and administrative role as the operational backbone and the welcoming face of the Capitol Applied Learning Labs (CALL), Georgetown University. This position is uniquely positioned at the intersection of student engagement, community building, and operational strategy. Beyond managing daily HR, financial, and spatial operations, the Coordinator serves as a key brand ambassador, actively fostering a vibrant, inclusive CALL community. This front‑facing role engages directly with prospective and current students, alumni, faculty, practitioners, and campus‑wide partners. The ideal candidate pairs a passion for community building and student success with a meticulous, high‑level attention to detail necessary for managing academic contracts, budgets, and public‑facing digital media.

Duties

• Serve as the primary point of contact and welcoming presence to actively build a vibrant, inclusive CALL community among prospective/current students, alumni, faculty, and external practitioners.
• Web & Digital Communications Management: Meticulously maintain and update the CALL website and blogs using WordPress, ensuring all public‑facing information and digital brand assets are accurate and engaging.
• Contract & HR Administration: Partner with the Provost’s Office to execute and track complex faculty and practitioner contracts, while managing onboarding and HR transactions for staff and independent contractors.
• Strategic Marketing & Recruitment: Author, design, and distribute digital marketing campaigns, newsletters, social media content, and printed collateral to drive student recruitment and program visibility.
• Academic Operations & Enrollment Support: Collaborate closely with university registrar and scheduling teams to coordinate course registration, manage classroom scheduling, and facilitate seamless student enrollment.
• Support budget planning, track instructional costs, manage the unit ProCard under strict university compliance policies, and perform monthly budget reconciliations with the MCFO.
• Supervise, hire, and approve hours for a team of 5+ undergraduate student workers, while managing physical office operations and supply procurement.

Work Interactions

The Operations and Marketing Coordinator will work under direct supervision of the CALL Director. This position will work closely with other CALL and GU staff to complete administrative functions related to specific projects and to coordinate meetings, agendas, and related materials. This position will also maintain relationships with HR, MCFO (Main Campus Finance Office), and Provost’s Office to complete HR and financial transactions. The position will also serve as manager and supervise a team of 5+ undergraduate student workers that will work on various CALL projects.

Requirements and Qualifications

• Education: Bachelor’s Degree required; Master’s Degree (conferred or in progress) preferred.
• Experience: 2–3 years of professional work experience, ideally in higher education, student affairs, hospitality, or a fast‑paced, start‑up‑like environment.
• Attention to Detail: Exceptional organizational skills with a proven track record of handling high‑stakes tasks like contract tracking, website maintenance, and financial reconciliation flawlessly.
• Interpersonal & Communication Skills: Outstanding verbal and written communication skills; comfort serving as a high‑energy, front‑facing representative to diverse audiences including students, executive leadership, and external practitioners.
• Marketing Savvy: Experience utilizing traditional and digital marketing, content marketing, and social media platforms to build brand engagement.
• Technical Literacy: Proficiency with WordPress (or equivalent content management systems) for website maintenance and updates.
• Experience working with database management software for data tracking and operational organization.
• Experience with using Canva, Adobe, and/or other marketing platforms for digital content creation.
• Literacy with Microsoft Office applications, including Word and Excel, and Google Suite applications, like Gmail, Google Docs, and Google Sheets.

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range

Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $44,022.00 - $73,406.80 Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Benefits

• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work‑life balance benefits, employee discounts and an array of voluntary insurance options.
• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work‑life balance benefits, employee discounts and an array of voluntary insurance options.

EEO Statement

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Equal Opportunity Compliance

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at [phone] or [e-mail].

About Georgetown University

We’re a leading research university with a heart. Founded in the decade that the U.S. Constitution was signed, we’re the nation’s oldest Catholic and Jesuit university. Today we’re the forward‑looking, diverse community devoted to social justice, restless inquiry and respect for each person’s individual needs and talents. Grounded in our Jesuit, Catholic identity, the Spirit of Georgetown undergirds everything we do. Watch this video to learn more. Learn how HR CARES for faculty and staff, nurturing an environment of mutual respect where imaginations flourish and ideas are realized to positively impact the world.