Operations and Delivery Manager

The Agency; United States; Remote; USD 24,000 - 36,000; Full time

Benefits offered by this job

Fully remote from Spain

US$24k–$36k annual compensation

Job summary

The Agency is hiring for a role that owns delivery and day-to-day client communication for AI and digital projects, guiding work from kickoff through launch. You will coordinate with founders and technical teams, keep several engagements moving at once, and ensure delivered features run smoothly in live environments.

As the main client contact, you will lead discovery and status calls in English, turn discussions into tasks with deadlines, help clients access services, and coordinate the build

Qualifications

• 3+ years of delivery, account, operations, or project management experience at an agency or software business.
• Experience managing eight or more clients concurrently, including through schedule delays.
• Paid-client delivery experience across at least three areas such as websites, CRM automation, AI agents, lead generation, or SEO.
• Confident spoken and written English for calls with international founders.
• Regular use of an AI assistant such as Claude or ChatGPT, with careful review of its output.
• A proactive approach to follow-ups and early communication when plans are at risk.

Responsibilities

• Serve as the main contact for each client and provide proactive progress updates.
• Lead discovery and status calls in English, then turn discussions into assigned tasks with deadlines and clear completion criteria.
• Help new clients get access to and begin using the services they have purchased.
• Coordinate the build team, check completed work in production, and deliver updates and responses promptly.
• Follow up with clients who have gone quiet and identify opportunities to expand successful engagements.

Skills

Delivery & PM experience

Multi-client management

Client delivery across domains

Fluent English

AI tools usage

Proactive communication

Job description

Role overview

Own delivery and day-to-day client communication for AI and digital projects, guiding work from kickoff through launch. You will coordinate with founders and technical teams, keep several engagements moving at once, and make sure delivered features work in the live environment.

Responsibilities

• Serve as the main contact for each client and provide proactive progress updates.
• Lead discovery and status calls in English, then turn discussions into assigned tasks with deadlines and clear completion criteria.
• Help new clients get access to and begin using the services they have purchased.
• Coordinate the build team, check completed work in production, and deliver updates and responses promptly.
• Follow up with clients who have gone quiet and identify opportunities to expand successful engagements.

Requirements

• At least 3 years of delivery, account, operations, or project management experience at an agency or software business.
• Experience managing eight or more clients concurrently, including through schedule delays.
• Paid-client delivery experience across at least three areas such as websites, CRM automation, AI agents, lead generation, or SEO.
• Confident spoken and written English for calls with international founders.
• Regular use of an AI assistant such as Claude or ChatGPT, with careful review of its output.
• A proactive approach to follow-ups and early communication when plans are at risk.

Benefits and work setup

• Fully remote from anywhere in Spain, with flexible hours.
• Annual compensation of $24,000–$36,000, set in US dollars.
• AI tools can prepare meeting recaps and drafts to support the day-to-day workflow.