Operations & Analytics Associate

Trellis Group; Pittsburgh (Allegheny County); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Join a leading GRC advisor as an Operations & Analytics Associate. This role involves providing administrative support, managing workflows, and ensuring high-quality client interactions. Enjoy a hybrid work environment with competitive compensation and unique perks.

Benefits

Student Debt Forgiveness

Pet Insurance

401(k)

Paid time off

Flexible work environment

Qualifications

• Experience performing administrative duties.
• 1 year of administrative support experience preferred.

Responsibilities

• Provide operational support to facilitate team workflow.
• Assist with workflow management and project assignments.
• Prepare reports and client documents.

Skills

Professional integrity

Dependability

Flexibility

Adaptability

Problem-solving

Communication

Organizational skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Join to apply for the Operations & Analytics Associate role at ACA Group

The Opportunity: The Operations and Analytics Associate provides administrative support for ACA’s Managed Service Division. The individual in this role is responsible for assisting with workflow management, tracking of client deliverables, and project scheduling. This position will have a hybrid schedule at our Pittsburgh office.

What you’ll do:

1. Provide operational support as assigned to facilitate team workflow
2. Assist with workflow management, workflow tracking, and project assignments
3. Participate in drafting policies, procedures, and standards as they relate to project workflow
4. Correspond with internal and external clients via email and telephone under supervision
5. Assist in preparing reports, memos, and other documents, including billing, client reporting, invoice review, reconciliation, and sales statistics
6. Perform ad-hoc work and special projects to support ACA’s client and internal initiatives

Minimum qualifications:

• Experience performing administrative duties

Skills and attributes for success:

• Professional integrity, dependability, flexibility, and adaptability
• Discretion and independent judgment
• Ability to work in a fast-paced, small team environment
• Effective working relationships with colleagues and clients
• Motivated, goal-oriented, proactive, and initiative-taking
• Upholds high-quality standards and customer service
• Strong organizational, problem-solving, and communication skills
• Proficient with Microsoft Office and comfortable with technology

Preferred qualifications:

• Bachelor’s Degree (preferred)
• 1 year of administrative support experience involving scheduling or project management

What ACA offers: Competitive compensation, comprehensive benefits including health coverage, 401(k), paid time off, flexible work environment, and unique perks like Student Debt Forgiveness and Pet Insurance.

About ACA: ACA Group is a leading GRC advisor in financial services, offering consulting, managed services, and technology solutions, supported by former regulators and industry experts.

Our commitment: We are an equal opportunity employer committed to diversity and inclusion, ensuring all qualified applicants receive fair consideration regardless of protected characteristics.