Operations Analyst, Strategy & Analytics

Fanatics Collectibles; Denver (CO); On-site; USD 85,000 - 125,000; Full time

Job summary

Fanatics Betting & Gaming is seeking an Operations Data Analyst to join the Analytics & AI Enablement team in Denver or New York. You will build and own the analytical foundations that Ops leaders across Customer Support, Fraud, Payments, and WFM rely on, and translate data into actionable recommendations for decision-makers.

You will collaborate with stakeholders to guide what to do next, turning insights into concrete actions that improve operational performance.

Responsibilities

• Build and own the analytical foundations that Ops leaders across Customer Support, Fraud, Payments, and WFM rely on
• Translate what data means, guide recommendations, and align stakeholders on what to do next

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Location: Denver or New York | Reports To: Sr. Manager, Ops Analytics & Strategy

Overview

As an Operations Data Analyst at Fanatics Betting & Gaming, you are on the front lines of how the Customer Operations Team understands its own performance. This role sits within the Analytics & AI Enablement team and is the connective tissue between the data and the decision: you'll build and own the analytical foundations that Ops leaders across Customer Support, Fraud, Payments, and WFM rely on, and then you'll translate what it means, guide recommendations, and align stakeholders on what to do next.

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