Operations Analyst Senior

Arthur J. Gallagher & Co.; Rolling Meadows (IL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking an Operations Analyst to support the integration and transformation of the RPS Benefits General Agencies and connect Ops, Tech, Finance, Carrier Management and other teams. You will translate business requirements into processes, systems needs, and improvements during a multi‑business consolidation into a unified EBGA operating model.

Responsibilities include documenting current and future-state processes, identifying gaps, facilitating sessions with SMEs, and developing

Qualifications

• Bachelor's degree and 5+ years relevant experience or equivalent commercial insurance experience.

Responsibilities

• Document current-state and future-state business processes and workflows.
• Identify process gaps, redundancies, manual activities, and opportunities for standardization or automation.
• Facilitate working sessions with business SMEs to define operational requirements and future-state processes.
• Develop process maps, requirements, procedures, and other operating documentation.
• Support integration activities as legacy GA businesses transition toward a common EBGA operating model.
• Translate business decisions into documented requirements and implementation activities.
• Track operational dependencies, issues, decisions, and requirements across integration workstreams.
• Support implementation readiness, testing, cutover activities, and post-implementation stabilization.
• Help balance standardization and efficiency opportunities with the need to minimize disruption to existing client and broker service.
• Define and maintain common business metrics, KPIs, and data definitions.
• Support consolidated EBGA reporting across production, revenue, brokers, carriers, products, and operational performance.
• Analyze business and operational data to identify trends, opportunities, and potential issues.
• Partner with business and technology teams to improve data quality and reporting consistency.
• Gather, document, and validate business and functional requirements.
• Support system implementations, integrations, enhancements, testing, and user acceptance.
• Help identify opportunities to improve workflows through technology, automation, and better use of data.
• Maintain and help prioritize a pipeline of operational improvement opportunities.
• Support business cases for process, technology, automation, and organizational improvements.

Skills

Analytical thinking

Problem solving

Process mapping

Cross-functional collaboration

Education

Bachelor's degree

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The Operations Analyst role will support the integration and transformation of the RPS Benefits General Agencies (GAs) and help connect several functions such as Ops & Client Service, Technology, Finance, Carrier Management, and other functional teams. The Analyst will help translate business requirements into processes, system needs, and improvement to the legacy businesses as we consolidate into a single operating model.

How you'll make an impact

Business Process & Operational Analysis

• Document current-state and future-state business processes and workflows.
• Identify process gaps, redundancies, manual activities, and opportunities for standardization or automation.
• Facilitate working sessions with business SMEs to define operational requirements and future-state processes.
• Develop process maps, requirements, procedures, and other operating documentation.

Integration & Transformation

• Support integration activities as the legacy GA businesses transition toward a common EBGA operating model.
• Translate business decisions into documented requirements and implementation activities.
• Track operational dependencies, issues, decisions, and requirements across integration workstreams.
• Support implementation readiness, testing, cutover activities, and post-implementation stabilization.
• Help balance standardization and efficiency opportunities with the need to minimize disruption to existing client and broker service.

Data, Reporting & Analytics

• Define and maintain common business metrics, KPIs, and data definitions.
• Support consolidated EBGA reporting across areas such as production, revenue, brokers, carriers, products, and operational performance.
• Analyze business and operational data to identify trends, opportunities, and potential issues.
• Partner with business and technology teams to improve data quality and reporting consistency.

Technology & Business Requirements

• Serve as a liaison between EBGA business users and technology teams.
• Gather, document, and validate business and functional requirements.
• Support system implementations, integrations, enhancements, testing, and user acceptance.
• Help identify opportunities to improve workflows through technology, automation, and better use of data.

Continuous Improvement

• Maintain and help prioritize a pipeline of operational improvement opportunities.
• Support business cases for process, technology, automation, and organizational improvements.li>
• Measure the impact of implemented changes and identify additional opportunities for efficiency and scalability.
• Help establish repeatable processes that can support organic growth and future acquisitions.

About You

Required:

• Bachelor's degree and 5+ year’s relevant experience or equivalent commercial insurance experience.
• Superior organizational and problem-solving skills.
• Excels at learning business systems and workflows.

Highly Preferred:

• 2-5 years of experience in operations, business analysis, transformation, and/or process improvement
• Experience in insurance industry is preferred, with exposure to employee benefits/life & health as a plus
• Strong communication and facilitation skills to work cross functionally

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)