Operations Analyst — Scale Ops & Customer Impact

Garage; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Stock options

Health insurance

Unlimited PTO

Lunch provided

Wellness stipend

401(k) match

Relocation assistance

Commuter benefits

Job summary

Garage powers the exchange of critical assets across essential industries, starting with fire departments and expanding to new areas. The role focuses on owning operational initiatives, maintaining trackers, and coordinating with clients, Sales, and Engineering to move deals quickly and accurately.

You’ll work in a fast-paced environment, driving visible improvements, supporting users navigating the Garage platform, and ensuring high-quality execution across multiple active transactions.

Qualifications

• Bachelor’s degree from an accredited university.
• 3+ years of experience in operations, customer-facing, or analytical roles.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to communicate effectively with stakeholders at all levels, from frontline operators to CEOs, via phone and email.

Responsibilities

• Own operational initiatives and special projects — take initiative on projects that improve workflows, strengthen operations, and help the team scale.
• Maintain operational accuracy and visibility — update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current.
• Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving.
• Internal Collaboration — own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience.
• Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment.
• Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience.

Skills

Ownership

Autonomy

Customer-facing

Analytical

Attention to detail

Relationship-building

Education

Bachelor’s degree

Tools

Notion

Jira

Linear

Job description

Garage powers the exchange of critical assets across essential industries, starting with fire departments and expanding to new areas. The role focuses on owning operational initiatives, maintaining trackers, and coordinating with clients, Sales, and Engineering to move deals quickly and accurately.

You’ll work in a fast-paced environment, driving visible improvements, supporting users navigating the Garage platform, and ensuring high-quality execution across multiple active transactions.