Operations Analyst - Practice Solutions

RiseMe; Westerville (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking a detail-oriented analyst to study day-to-day issues, perform routine analytics, and prepare reports. The role supports procedures, exception processing, and operational excellence within a business unit.

You will coordinate product and service implementations, monitor new offerings, and guide procedural changes while expanding knowledge across operations and partners. A strong data mindset and collaboration skills are essential.

Qualifications

• Experience with Practice Solutions and related processes.
• Willingness to receive feedback and improve performance.
• Collaborative team player with ability to manage priorities.
• Ability to navigate multiple systems while maintaining accuracy.

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions.
• Supports design, documentation, implementation, and monitoring of new products and services.
• Provides guidance on procedural, technical, and operational changes.
• Expands business product knowledge within operations.
• Builds networks with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

Skills

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines

Process Design

Process Effectiveness

Strategic Thinking

Tools

Salesforce

Saleslogix

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Required Qualifications:

• Knowledge of Practice Solutions and/or Programs processes.
• Demonstrates a strong willingness to receive feedback and applies coaching effectively to improve performance.
• Fosters a positive and collaborative team environment.
• Thrives in a fast‑paced environment, by effectively managing competing priorities while maintaining a high level of accuracy and productivity
• Works efficiently across multiple systems and platforms to support operational processes, maintain accuracy, and minimize rework.

Desired Qualifications:

• Previous GCI & KYC experience.
• Maintains strong partnerships with customer‑facing teams by delivering timely and accurate results
• Ability to quickly adapt to new technology, systems, and business requirements
• Knowledge of Saleslogix (SLX) and SalesForce (GBSF)
• Previous Quality Assurance (QA) background.

Shift:

1st shift (United States of America)

Hours Per Week:

40