OPERATIONS ANALYST II - 79011199

Florida; Tallahassee (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Retirement package

9 paid holidays + personal holiday

Paid annual leave (up to 104 hours)

Job summary

Florida Department of Business and Professional Regulation seeks an Operations Analyst II to support the Continuing Education Services section, including data review, course accreditation, and staff advisory duties. The role supports licensure examinations and continuing education oversight for regulated professions.

The incumbent will coordinate with subject matter experts, prepare CE agendas, and ensure documentation compliance while maintaining efficient processes within a state regulatory

Qualifications

• Knowledge of the methods of data collection and analysis.
• Ability to collect, evaluate and analyze data to develop alternative recommendations and improve management practices.
• Ability to organize data into logical formats for reports and documents.
• Ability to communicate effectively.

Responsibilities

• Review data submitted by continuing education providers to determine if criteria are met.
• Coordinate review of course material by task force members or subject matter experts.
• Prepare CE agenda and submit provider/course applications for final approval.
• Review renewal applications for providers and courses; notify applicants of approval/denial.
• Prepare correspondence to providers, licensees, and the public including deficiency items and approvals/denials.
• Serve as advisor to administrative staff within the Continuing Education Services section.
• Compile and prepare statistical data reports as required.
• Perform other related duties as needed.

Skills

Data collection & analysis

Data organization & reporting

Problem solving

Independent work

Rule/policy understanding

Effective communication

Relationship building

Education

High school diploma or equivalent

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884597

Agency: Business and Professional Regulation

Working Title: OPERATIONS ANALYST II - 79011199

***Open Competitive***

Applicants must complete Candidate Profile (application) in its entirety. Work history, hours worked, and formal education are required to qualify for this position. Responses to qualifying questions must be verifiable in the Candidate Profile. Resumes and other documentation may be attached to provide additional information.

Our Organization and Mission:

The Bureau of Education and Testing is housed within the Division of Professions. The Bureau protects the health, safety, and welfare of the public by providing services to numerous boards, divisions, and professions regulated by the Department. The Examination Development and Administration Units are responsible for developing, preparing, scheduling, scoring, and managing examination administrations. The units also monitor national examinations and examinations contracted with private testing companies to ensure that all examinations meet appropriate measurement standards. The Continuing Education Unit monitors compliance with continuing education requirements, including pre-licensure and post-licensure education. Additionally, the Continuing Education Unit processes applications for education courses and providers and administers continuing education audits.

The Work You Will Do:

This position is responsible for providing continuing education courses and provider consulting services with regards to the Education Provider Services section of the Bureau of Education and Testing. The Bureau of Education and Testing is responsible for conducting licensure examinations to eligible candidates and the approval and monitoring of continuing education for professions regulated by the Department.

Your Specific Responsibilities:

• Review and evaluate data submitted by prospective and existing continuing education providers to determine if criteria have been met pursuant to applicable statute and/or rule requirements. Check to ensure all required documentation has been submitted as required. Coordinate review of course material by taskforce members consultants or other subject matter experts as directed by board. Prepares CE agenda and submits continuing education provider and/or course applications to the Board for final approval.
• Review applications for continuing education renewal of qualified providers and/or courses. Notifies the applying entity in writing of the approval/denial of application.
• Prepare correspondence to providers, licensees, Department staff, and the general public. This includes letters regarding deficiency items, approval of provider or courses, denial of provider or courses, and general informational requests.
• Serve as the advisor to administrative staff within the Continuing Education Services section. Coordinates issues of concern to Regulatory Consultant.
• Compile and prepare statistical data report as required.
• Perform other related duties as may be required.

Knowledge, Skills, and Abilities

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports, documents and other materials.
• Ability to conduct fact‑finding research, to utilize problem‑solving techniques.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures. Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Must have a high school diploma or equivalent education.

Preferred:

• Fluent in Spanish (speaking, reading, and writing).

The Benefits of Working for the State of Florida:

“ Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers, and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at [phone]. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is [e-mail] .

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.