Operations Analyst I: Immunization Registry & Analysis

Florida; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Department of Health in Tallahassee is seeking an Operations Analyst I to support SHOTS, the statewide immunization registry. The role involves enrollment processing, issue resolution, and end-user training, with daily in-office work and strict adherence to SOPs.

Strong data analysis, communication, and organizational skills are required, plus ability to work with healthcare providers across Florida.

Qualifications

• Knowledge of methods of data collection and analysis.
• Ability to collect, evaluate and analyze data.
• Ability to organize data into logical format for presentation in reports, documents, and other materials.
• Ability to conduct fact-finding and solve research.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Enrollment Processing – Maintain working knowledge of standard operating procedures to review, evaluate process and correct enrollment applications while categorizing non-enrollable applications for proper and timely follow-up for the Florida SHOTS system. Timely enrollment processing goal is one (1) day.
• Enrollment Issues Resolution - Regularly perform audits of the Florida SHOTS database and identify enrollment issues and either resolve the issue or report to the supervisor the issue with reasons and timeliness.
• Enrollment Support – Properly resolve issues for end-users and report findings. Timely response to communications is two business hours with a direct response or forwarding to supervisor.
• Training Support - Assist with training of end-users, including development and maintenance of web-based training and user manuals and end-user coaching.
• Administrative Support - Provide support in the administrative aspects of the Florida SHOTS system, including timely record scanning, filing, and organization maintenance.
• Enrollment Documentation - Periodically review standard operating procedures and recommend updates to supervisor based on system and process changes.

Skills

Data analysis

Data collection

Organize data

Fact-finding

Plan & coordinate

Effective communication

Relationship building

Education

High School Diploma or equivalent

Job description

Florida Department of Health in Tallahassee is seeking an Operations Analyst I to support SHOTS, the statewide immunization registry. The role involves enrollment processing, issue resolution, and end-user training, with daily in-office work and strict adherence to SOPs.

Strong data analysis, communication, and organizational skills are required, plus ability to work with healthcare providers across Florida.