OPERATIONS ANALYST I - 71001429

My Florida CFO; Tallahassee (FL); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Health insurance options

Paid holidays and leave

Job summary

Florida Department of Law Enforcement (FDLE) in Tallahassee is seeking an Operations Analyst I for the Firearm Eligibility/Purchase Program. The role reviews criminal history data to determine firearm eligibility under Florida law and maintains NCIC/FCIC certification to keep information secure.

Responsibilities include processing dealer requests in the Firearm Eligibility System, entering data into FES, evaluating records, coordinating with agencies, and supporting customer service with a

Qualifications

• Review and analyze criminal history records to determine firearm eligibility per Florida statute.
• Must maintain NCIC/FCIC certification and ensure data security.
• Able to follow the evaluator training manual and standard operating procedures.

Responsibilities

• Review dealer requests to screen eligibility using the Firearm Eligibility System (FES).
• Enter buyer information into FES accurately.
• Evaluate requests by reviewing demographics and criminal justice data.
• Analyze information to ensure timely, accurate eligibility determinations.
• Monitor activities for compliance with laws and program requirements.
• Provide professional assistance to dealers and the public via the service lines.
• Coordinate with local/state/federal agencies to obtain complete information.
• Route cases to the proper research unit as needed.

Skills

Criminal justice

FCIC/NCIC

Communication

Data collection

Law enforcement data

Customer service

Training others

Office administration

Tools

FES

ACD line

Internal databases

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:879071

Agency: Department of Law Enforcement

Working Title: OPERATIONS ANALYST I - 71001429

FIREARM ELIGIBILITY/FIREARM PURCHASE PROGRAM

POSITION SUMMARY:

Under the direct supervision of the Manager I within the Firearm Purchase Program (FPP), this position is responsible for the review and analysis of criminal history records to determine eligibility for the purchase and possession of firearms as authorized by Florida Statute. This position must meet and maintain a National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certification as required and is responsible for maintaining the security and integrity of data housed within department databases.

DUTIES & RESPONSIBILITIES:

Specific duties include:

• Reviewing, evaluating, and processing requests by phone and in the Firearm Eligibility System (FES) queue from licensed firearm dealers to screen potential buyer’s eligibility to purchase a firearm;
• Entering potential firearm buyer’s information received by the Automatic Call Distribution (ACD) line accurately into FES in accordance with the FPP evaluator training manual;
• Evaluating requests by reviewing customer demographics in FES in a timely, efficient, and accurate manner and processes transactions in accordance with the FPP evaluator training manual;
• Evaluating requests by analyzing criminal justice information in FES in a timely, efficient, and accurate manner and processes transactions in accordance with the FPP evaluator training manual;
• Assisting with the monitoring of operational activities to ensure compliance with agency policies/procedures, program requirements, state and federal laws, and operational goals. Makes practical recommendations and provides appropriate documentation and support for ensuring that programs are in compliance;
• Answering customer service line to provide assistance to firearm dealers and citizens in a professional, courteous, and calm manner at all times;
• Answering dealer line as needed and enters potential firearm buyer’s information accurately into FES received by the ACD line in accordance with FPP evaluator training manual;
• Contacting local, state, and federal agencies by means of telephone or written correspondence to obtain complete information necessary to determine a firearm buyer’s eligibility;
• Conducting post transaction research and routes cases to proper research unit as needed;
• Evaluating cases to ensure all required information has been entered and routed in accordance with the FPP operations manual.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of the criminal justice system;
• Knowledge of office and administrative principles and practices;
• Knowledge of the methods of data collection;
• Knowledge of the principles and techniques of effective communication;
• Knowledge of the FCIC/NCIC, III, CCH, and NICS information systems;
• Knowledge of customer service etiquette and ability to apply it effectively;
• Ability to communicate effectively verbally and in writing;
• Ability to read and interpret law enforcement data, Florida Statutes, Commission Rules, and Divisional Policy and Procedures;
• Ability to use internal and external resources to perform research; AND
• Ability to develop and apply instructional curriculum to train others in the use of law enforcement data.

Note: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BASE SALARY:

• $ 44,775.12

HOW YOU WILL GROW:

FDLE recognizes the importance of growth and success while fostering a family-oriented work environment. We encourage our members to seek opportunities for professional growth through training, team building, and mentoring. Our four Fundamental Values of Service, Integrity, Respect and Quality will guide you as you embark on a lifelong career at FDLE.

OUR SALARY & BENEFITS:

Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE’s pay policy. FDLE is a State of Florida Employer and offers a comprehensive benefits package, including:

• State of Florida Tuition Waiver Program;
• Paid holidays, vacation and sick leave;
• HMO and PPO health insurance options with premiums starting as low as $50 per month;
• $25,000 in automatic life insurance coverage;
• Multiple supplemental insurance options including: dental, vision, disability and more;
• Paid maternity leave and parental leave following the birth or adoption of a child;
• Pension and investment retirement plan options; and
• Tax deferred medical and child care reimbursement accounts.

ABOUT OUR AGENCY:

The Florida Department of Law Enforcement (FDLE) employs more than 2,000 members statewide – either at headquarters in Tallahassee or in one of seven regional operations centers (ROCs). Our mission is to promote public safety and strengthen domestic security. Click here for additional information about FDLE.

HIRING PROCESS:

You will be evaluated for this job based on your previous knowledge and experience. Additional reviews may be performed to screen for preferred qualifications, experience and education. Your qualifications will be based on knowledge, skills, and abilities and other elements relevant to this position supported by the information in your application. Qualifying questions will only be credited if verifiable by the information provided on your application including specifically required software/computer skills. You may be contacted to participate in a selection process which may consist of written exercises, work samples, skills tests, interviews, drug screen and fingerprinting. You may be notified by email to participate in a selection process. Failure to reply within a designated timeframe may exclude you from further consideration.Future vacancies may be filled from this position advertisement.

BACKGROUND:

FDLE requires an extensive background process of all recommended applicants. The elements of a background include: financial credit check, criminal history of applicant and applicant’s immediate family or roommates, personal references, employment and education verifications (which includes official transcript(s)), drug screen and fingerprinting. This information will be utilized to make the final hiring decision.

NOTES:

Preference will be given to current FDLE members who have satisfactorily completed at least six months of the probationary period for their current position.

REMINDERS:

• Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be cancelled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida hires only U.S. citizens and lawfully authorized alien workers.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32310

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.