Operations Analyst - Human Services Program Representative 2

State of Minnesota; Saint Paul (MN); On-site; USD 69,000 - 101,000; Full time

Job summary

State of Minnesota in Saint Paul seeks an Operations Analyst to lead projects for Minnesota Health Care Programs (MHCP). The role focuses on delivering health care eligibility system functionality in alignment with policy and regulations.

Responsibilities include working with DHS, MNIT, MNsure, counties, tribes, and state entities to develop requirements, design documents, and workflows for new or enhanced MHCP changes, while guiding teams to implement improvements.

Qualifications

• Three (3) years experience working in eligibility technology systems (e.g., METS, MAXIS, MMIS).
• Experience in identifying and expressing business needs to address policy, operational, or system improvements.
• Ability to guide and organize problem-solving teams and resolve conflicts.

Responsibilities

• Develop business requirements, design documents, and workflows for MHCP system changes.
• Lead and coordinate efforts to identify, analyze, and implement changes to business processes.
• Perform critical analysis to identify issues, evaluate options, and implement solutions without compromising program integrity.

Skills

Eligibility systems

Requirements gathering

Team leadership

Education

Health Care Administration

Job description

Operations Analyst - Human Services Program Representative 2

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Operations Analyst
Job Class: Human Services Program Representative 2
Agency: Human Services Dept

• Job ID: 96221
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 08/11/2026
• Closing Date: 08/24/2026
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours: Day Shift / Varies
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

***This posting may be used to fill multiple openings***

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This position represents DHS as a business lead on projects for Minnesota Health Care Programs (MHCP) to deliver
health care eligibility system functionality in accordance with state and federal policy, laws, and regulations.

Responsibilities Include:

• Work in partnership with Department of Human Services (DHS), Minnesota IT Services (MNIT), MNsure and
  county, tribe and state health care processing entities to develop business requirements, design documents,
  and workflows to deliver new or enhanced system functionality, and other high-priority system changes
  required for Minnesota Health Care Programs (MHCP).
• Under limited supervision, initiate, lead and coordinate efforts to identify, analyze, recommend, develop and
  implement changes and improvements for business processes and procedures.
• Use critical analysis, problem-solving, and process improvement skills sufficient to identify issues, evaluate,
  plan, make decisions, recommend and implement solutions, without compromising program integrity, system
  functionality, and customer service.
• Develop business use case scenarios and instructions to perform user acceptance testing. Document
  results, submit potential issues and prioritize defects found in user acceptance.

Qualifications

Minimum Qualifications

• Three (3) years experience working in eligibility technology systems, such as Minnesota
  Eligibility Technology System (METS), MAXIS and MMIS to effectuate eligibility for Minnesota Health Care
  Programs (e.g., Medical Assistance, MinnesotaCare etc.).
• Experienced in identifying and expressing business needs to address policy, operational, or system
  improvements or challenges.
• Capable of effectively guiding and organizing problem-solving teams, adept at resolving conflicts and
  negotiating.

***Bachelor’s Degree or higher in Health Care Administration or related field may substitute for one (1) year of
experience.

Preferred Qualifications

• Experience working in METS, MAXIS and/or MMIS.
• In-depth understanding of MHCP policy, processes, and systems to guide the implementation of new or
  corrected system functionality, business processes, and procedures.
• Experience working on projects as a Subject Matter Expert (SME) or other related roles in which you are
  responsible to communicate policy and/or business needs. Review business and functional requirements to ensure they are correct and complete.
• Ability to manage multiple concurrent project work and competing priorities under demanding deadlines.
• Strong oral and written communication skills sufficient to communicate to both technical and nontechnical personnel.
• Experience participating in user acceptance testing to validate that technical solutions work as designed
  according to business and functional system requirements.
• Decision-making experience related to planning, organizing, directing and controlling functions to achieve organizational goals and objectives.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to
verify job-related credentials and criminal background check prior to appointment.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or [e-mail] for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.