Operations Analyst – HR: Employment (NYCT)

Metropolitan Transportation Authority; New York (NY); On-site; USD 27,000 - 45,000; Full time

Job summary

The Metropolitan Transportation Authority (MTA) is seeking an Operations Analyst in HR: Employment (NYCT). The role administers and supports activities and processes for HR Employment, data entry, forms tracking, and case resolution.

Responsibilities include handling data in PeopleSoft, maintaining documents, ensuring service levels, and coordinating with COE teams to resolve issues and document procedures.

Qualifications

• HR Employment experience
• Knowledge of PeopleSoft or related database software
• Ability to work in a team environment
• Ability to process requests with general supervision
• Ability to analyze problems and resolve or escalate
• Strong oral and written communication skills
• Strong interpersonal skills across COE
• Strong time management and attention to detail

Responsibilities

• Gather, validate, and maintain data inputs and requests
• Track status and forms
• Enter transactions in PeopleSoft and service tool
• Retrieve and review scanned documents
• Provide customer service and resolve inquiries
• Collaborate with COE teams to document and resolve issues
• Perform cyclical processing and period-end activities
• Follow supervisor guidance and complete assignments
• Maintain knowledge of policies and procedures
• Support additional Employment functions as needed
• Adhere to budget and KPI targets
• Identify and document process improvements

Skills

PeopleSoft

Teamwork

Communication

Interpersonal Skills

Time Management

Attention to Detail

Education

High School Diploma or GED

Bachelor's degree

Associate's degree

Shared Services experience

Tools

Service request management tools

MS Outlook

MS Office

Web-based applications

Job description

Hours Of Work:

7:30 am - 4 pm; 8 Hours Per day

Description

JOB TITLE:
Operations Analyst – HR: Employment (NYCT)

Salary Range:

$45,125 (TCU)

Dept/Div:

HR Center of Excellence

Supervisor:

Manager, HR Operations

LOCATION:

149 Pierrepont St, Brooklyn, NY 11201

Hours Of Work:

7:30 am - 4 pm; 8 Hours Per day

***This is a resume-based position represented by the Transportation Communications Union (TCU)***

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. TheMTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The purpose of this position is to administer and support activities and process transactions for the Human Resources Employment area.

Responsibilities:

• Gather, validate, and maintain data and other transaction inputs
• Gather forms and track status
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index, and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries
• Integrate across COE teams to document, research, and resolve basic issues and errors as assigned. Understand when to resolve or elevate to a supervisor
• Perform/support cyclical processing and period-end activities
• Complete assignments as delegated by the supervisor
• Comply with MTA and COE policies, practices, and procedures
• Develop and update operating procedures and training materials as needed
• Understand the MTA and COE vision, including how individual responsibilities fit into the long-term strategies
• Track and report the status of work
• Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
• Support additional Employment functions as needed, i.e., civil and non-civil service processing, UCM, Siebel, etc.
• Adhere to the team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify and document input to the knowledge management tool

Required:

Skills and Abilities:

• Possess specific work experience for HR Employment
• Working knowledge and use of PeopleSoft or related database software
• Ability to work in a team environment
• Ability to process requests consistently with general supervision
• Ability to assess problems and promptly resolve or identify an appropriate team to resolve
• Strong oral and written communication skills
• Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization
• Strong time management skills and the ability to manage individual assignments
• Strong attention to detailAbility to handle sensitive situations and maintain a high degree of confidentiality

Preferred:

• Understanding of MTA HR policies and procedures
• Familiarity with performance metrics and the ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

Required:

Education and Experience:

• High School Diploma or GED
• Minimum three (3) years of experience in HR, Employment data processing, or other related area

Preferred:

• Bachelor's degree or Associate's degree with relevant experience in Business or related field
• Shared Services experience

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.