Operations Analyst - Employee Benefits Distribution

PNC; Pittsburgh (Allegheny County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

A leading company in Pittsburgh is seeking an Operations Analyst for Employee Benefits Distribution. The role involves pension processing, client communication, and transaction management. Candidates should possess strong critical thinking and communication skills, with a focus on detail. This position offers a hybrid work schedule and a comprehensive benefits package.

Benefits

Health Coverage

401(k) Matching

Paid Time Off

Wellness Programs

Qualifications

• Typically requires 3+ years of related experience.

Responsibilities

• Perform day-to-day pension processing and handle inquiries.
• Communicate with participants regarding their pension accounts.
• Process and reconcile complex transactions.

Skills

Critical Thinking

Attention to Detail

Communication

Education

Associates Degree

Job description

Operations Analyst - Employee Benefits Distribution

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success.

Job Responsibilities

• Perform day-to-day pension processing, including maintenance, account changes, and handling requests from call center and email inquiries.
• Communicate directly with participants/clients regarding their pension accounts as needed.
• Process and reconcile complex transactions, ensuring compliance with policies and procedures.
• Identify and address exceptions, escalate complex issues, and collaborate with internal and external partners to complete transactions.
• Review transactions and documentation for accuracy, completeness, and adherence to service levels.
• Participate in process improvement initiatives and assist in training new team members.

Qualifications

• Strong critical thinking, attention to detail, and communication skills.
• Self-motivated with the ability to manage multiple priorities.
• Typically requires 3+ years of related experience and an Associates degree or equivalent.

Additional Information

This position requires working a rotation of in-office 3 days a week for 2 weeks, then working remotely for 5-6 weeks. The scheduled shift is 8:00am - 5:00pm.

PNC offers a comprehensive benefits package, including health coverage, 401(k) matching, paid time off, and various wellness programs.