Operations Analyst - Document Fulfillment Services

Bank of America; Addison (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Bank of America is seeking a detail-oriented tester/analyst to support day-to-day production operations. You will analyze issues, run defined procedures, and generate reports while performing exception processing in a high-volume environment.

Responsibilities include coordinating product implementations, validating changes, and maintaining tests with strong risk oversight. Opportunity to contribute to Consumer and Global Wealth testing initiatives in an in-office setting.

Qualifications

• 2+ years in a high speed production environment.
• Must be able to stand 8 hours or as needed during shift.
• Onsite 100% of the time.
• Experience with high speed printing/insertion equipment.
• Familiarity with PFSS workflow applications.
• Strong analytical and communication skills.
• Proficient in Excel, PowerPoint, and MS Office.

Responsibilities

• Assist with coordination of implementation for products, services, and operational solutions.
• Support the design, documentation, implementation, and monitoring of new products and services.
• Provide guidance on procedural, technical, and operational changes.
• Expand business product knowledge within the operations environment.
• Build networks with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.

Skills

Attention to Detail

Customer Focus

Monitoring & Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines

Process Design

Process Effectiveness

Strategic Thinking

Education

Bachelor's degree or equivalent work experience

Tools

ALM

Octane

Jira

PFSS (Print & Finish Software Solution)

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Description

Responsible for the day-to-day user acceptance testing execution in an operations area. Executes test scripts for projects, initiatives, and equipment in an operation involving large volumes of documents that are printed, inserted, and mailed. Testing function includes the operation of high speed printers and insertion equipment and the adherence to all training and safety requirements. Provides support for implementation of products/services and operational solutions and performs post production validation. Assists in designing, documenting, implementing, and monitoring of new products/services for Consumer and Global Wealth.

Attends project calls when needed and communicates with front line units, support partners, and management on testing results. Responsible for providing input for test plans and escalating, tracking, and managing testing defects. Must have strong risk management oversight of test materials in a production environment.

Schedule

Monday through Friday 8:00am to 5:00pm, 100% onsite working environment

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications

• 2+ years of experience in a high speed production environment
• Ability to lift/ carry/ move up to 40 lbs
• Must be able to stand 8 hours or as needed throughout a shift
• Ability to meet work requirement to be onsite 100% of the time
• Advanced knowledge of high speed roll to roll printing and insertion equipment
• Working knowledge of Print and Finish Software Solution (PFSS) automated document factory workflow application or similar application
• Exhibits excellent analytical, interpersonal, organizational, and time-management skills to effectively resolve complex issues.
• Strong written and oral communication abilities
• Detailed Oriented
• Proficient in usage of Excel, PowerPoint and all other Microsoft applications
• Flexibility to work off shift hours/days as required by the business
• Must be able to use a computer throughout a shift

Desired Qualifications

• Bachelor's degree or equivalent work experience
• Working knowledge of ALM (Application lifecycle management) and Octane
• Understanding of Jira
• Technical writing and communication skills

Skills

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift

1st shift (United States of America)

Hours Per Week

40