Operations Analyst - Customer Service

Uline; Kenosha (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Bonus programs

Paid holidays

Tuition Assistance Program

Job summary

Uline is seeking an Operations Analyst in our Kenosha, WI on-site team within Corporate Customer Service. You will turn contact center data into actionable insights to improve operations and deliver outstanding service for our North American network.

Responsibilities include analyzing performance data, building SQL queries and Power BI dashboards, and collaborating with stakeholders to meet business needs. Strong Excel/SQL/BI skills and communication are essential; RPA is a plus.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in data analysis or BI.
• Advanced Excel, SQL and Power BI experience.
• Excellent communication, analytical and organizational skills.
• RPA experience a plus.

Responsibilities

• Analyze contact center performance data and deliver insights that inform business strategy.
• Drive improvements that enhance customer service operations, efficiency and processes.
• Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
• Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Skills

Data analysis

Business intelligence

Analytical thinking

Communication

Organizational skills

Education

Bachelor's degree

Tools

SQL

Power BI

Excel

Job description

Operations Analyst - Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you’ll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Analyze contact center performance data and deliver insights that inform business strategy.

• Drive improvements that enhance customer service operations, efficiency and processes.

• Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.

• Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

• Bachelor's degree.

• 2+ years of experience in data analysis or business intelligence.

• Advanced Microsoft Excel, SQL and Power BI experience.

• Excellent communication, analytical and organizational skills.

• Robotic Process automation (RPA) a plus.

• Uline does not participate in the H1-B lottery.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!