Operations Analyst, Care Operations

Freddie Mac; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative health and wellness platform is seeking an Operations Analyst to enhance patient care through data-driven insights. In this dynamic role, you will analyze operational data, monitor key metrics, and collaborate with cross-functional teams to drive process improvements. Join a forward-thinking company that values diversity and offers a flexible work environment, competitive salary, and comprehensive benefits. If you're passionate about making a difference in healthcare and thrive in fast-paced settings, this opportunity is perfect for you.

Benefits

Unlimited PTO

Comprehensive health benefits

Employee Stock Purchase Program

401k with employer matching

Offsite team retreats

Qualifications

• 4+ years of experience in operations or analytics, ideally in a DTC company.
• Ability to analyze data to support decision-making and process improvements.

Responsibilities

• Conduct complex analyses of operational data to uncover trends.
• Monitor daily Care Operations metrics and report on potential issues.

Skills

Data Analysis

SQL

Excel/Google Sheets

Communication

Problem Solving

Tools

Looker

Tableau

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS." To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are looking for an experienced Operations Analyst to join the Care Operations team! Operations Analysts deeply understand the day-to-day performance of the Care Operations Team's operations and business. They gather, interpret, and use data to improve processes and optimize results within the Care Operations Team. Reporting to the Senior Operations Analyst, you will support insights that drive key initiatives and process improvement to ensure a world-class experience for both patients & providers. This role is highly collaborative and cross-functional.

You Will:

• Conduct complex analyses of operational data to uncover trends, identify performance drivers, and generate actionable insights.
• Monitor and report on daily Care Operations metrics, proactively surfacing potential issues and opportunities for optimization.
• Summarize findings and recommendations in a clear, structured manner for both technical and non-technical stakeholders.
• Contribute to tracking the impact of operational initiatives and support iteration in collaboration with cross-functional teams.
• Work closely with Medical Affairs and Clinical Operations to identify pain points and support initiatives that enhance experience.
• Support improvements to patient care workflows by monitoring queues and coordinating with Clinical Operations.
• Execute on ad hoc data requests and analyses to support operational needs.
• Contribute to a collaborative, solutions-oriented team culture, modeling curiosity, accountability, and a bias for action.

You Have:

• 4+ years of experience in operations, analytics, or business strategy, ideally at a high-growth DTC company or consumer marketplace
• Demonstrated ability to analyze and synthesize data to support operational decision-making and process improvements
• Effective communicator, capable of presenting insights and recommendations to cross-functional partners in a clear, compelling way
• Thrives in fast-paced, evolving environments and takes ownership to drive results through proactive collaboration.

• Proficient in SQL, Excel/Google Sheets and familiar with BI tools such as Looker or Tableau; comfortable with data exploration

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.