Operations Analyst - Bank Operations

WesBanco, Inc.; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

WesBanco, Inc. is seeking an Operations Analyst for a fully remote role within the bank's footprint. The position focuses on supporting operational teams, driving process improvement, and ensuring accurate documentation across deposit and loan records.

The role requires a minimum of three years in banking operations, with a preference for strong Excel, Word, and project coordination skills. Applicants should be prepared for occasional in-person meetings as needed.

Qualifications

• Bachelor's degree preferred; or equivalent combination of education and/or experience required.
• Minimum of three years experience in banking, preferably in operations, required.

Responsibilities

• Assist teams within operations to identify, plan and complete projects.
• Proficient in Microsoft Excel, Word and other programs; support documentation and measurement of key processes.
• Support internal customer service for branches, treasury management and lending personnel regarding deposit and loan records.
• Assist with training and guidance to team members; help with workload management and prioritization.
• Contribute to development and implementation of plans, policies and goals to improve automation and efficiency.
• Collaborate with leaders to ensure collaboration and effective communication across teams.
• Maintain policies, SOX control documentation, risk assessments and controls for assigned areas.

Skills

Microsoft Excel

Microsoft Word

Project coordination

Communication

Education

Bachelor's degree or equivalent

Tools

Banking software

SOX compliance tools

Job description

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Market

Wheeling

37.5

Requirements

Bachelor’s degree preferred; or equivalent combination of education and/or experience required .

Minimum of three years experience in banking, preferably in operations, required .

Job Description

SUMMARY:

The Operations Analyst is responsible for assisting teams within operations to identify , plan and complete projects. Additionally, the Operations Analyst must be highly proficient in Microsoft Excel, Word and other programs; and understands the importance of technology. Assists team Managers with planning, organizing, developing and controlling department activities to accomplish individual, team and company objectives . Ensure and assists the Operations Team in the documentation, standardization and measurement of key business processes to promote a total quality management environment; allows for the continual improvement and efficiency of key departmental processes. Responsible for providing internal customer support to all branches, treasury management and lending personnel concerning questions about the deposit and loan records on the deposit and loan systems. This position must work harmoniously with all departments within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily . The requirements listed below are representative of the knowledge, skill and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.

Assists with training and guidance to team members with respect to understanding, processing and managing the workload.

Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.

Collaborates with key leaders and stakeholders and guides change for scalability and automation.

Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams.

Attends meetings and partnership engagements with other business lines of the bank.

Assists in maintaining policies , SOX control documentation, risk assessments and other controls around all assigned areas.

Assists with resolving complex issues within the areas of responsibility.

Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.

Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.

Assists in driving the effective use of technology within functional areas.

Assists in managing to defined customer service level expectations and key vendor processing timelines.

Collaborates with business areas on new initiatives, processes or products and assists with implementation within functional areas.

Learns all aspects of the operations department – branch operations, deposit support, lending operations, payment operations and operations shared services to be a well-rounded operations employee.

Fills in when needed where teams may be short-staffed and provides assistance in the daily completion of work.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing . You will also be expected to complete all assigned compliance training in a timely manner .

Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.

Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.

Strong organizational and prioritization skills.

Ability to multitask and work under pressure.

Must be able to manage multiple projects simultaneously and work independently.

Team player with a positive outlook.

Demonstrated leadership ability and skills.

Excellent analytical and decision-making skills.

Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.

Ability to learn various Banking Software programs.

Assists with training new and existing team members on various tasks, as needed.

Promotes team work and sets examples with a positive attitude, promotes superior customer service, and treats people fairly and with respect.

Full-Time/Part-Time

Full-time

Area of Interest

Operations

All Locations

Uniontown , Ohio , United States Ann Arbor , Michigan , United States Cincinnati , Ohio , United States Columbus , Ohio , United States Defiance , Ohio , United States

Applicants have rights under Federal Employment Laws - Click for more information:

WesBanco is an Equal Opportunity, Affirmpative Action Employer - EOE/Disabled/Veteran
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 304-905-7056 or [e-mail] .