Operations Analyst - Bank Operations

WesBanco, Inc.; Bowie (MD); Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) with employee match

Dental and vision

Job summary

WesBanco, Inc. is seeking an Operations Analyst for a 100% remote role within the Bank's footprint. The position is full-time remote with occasional in-person meetings as needed.

The analyst will support operations teams by identifying and delivering projects, and will be proficient in Excel, Word, and related systems to promote efficiency. Responsibilities include documenting processes, supporting branches and lending personnel, and helping implement scalable, automated solutions while

Qualifications

• Bachelor's degree preferred; or equivalent combination of education and/or experience required.
• Minimum of three years experience in banking, preferably in operations, required.

Responsibilities

• Assist teams within operations to identify, plan and complete projects.
• Document, standardize and measure key business processes to promote quality management.
• Provide internal customer support to branches, treasury management and lending personnel.
• Maintain policy documentation, SOX control documentation, risk assessments and other controls.
• Assist with driving technology usage and automation within functional areas.

Skills

Microsoft Excel

Microsoft Word

Banking software

Data analysis

Customer service

Education

Bachelor's degree preferred

Tools

Banking Software

Job description

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Market

Mid-Atlantic

40

Requirements

Bachelor's degree preferred; or equivalent combination of education and/or experience required .

Minimum of three years experience in banking, preferably in operations, required .

Job Description

SUMMARY:

The Operations Analyst is responsible for assisting teams within operations to identify , plan and complete projects. Additionally, the Operations Analyst must be highly proficient in Microsoft Excel, Word and other programs; and understands the importance of technology. Assists team Managers with planning, organizing, developing and controlling department activities to accomplish individual, team and company objectives . Ensure and assists the Operations Team in the documentation, standardization and measurement of key business processes to promote a total quality management environment; allows for the continual improvement and efficiency of key departmental processes. Responsible for providing internal customer support to all branches, treasury management and lending personnel concerning questions about the deposit and loan records on the deposit and loan systems. This position must work harmoniously with all departments within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily . The requirements listed below are representative of the knowledge, skill and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.

Assists with training and guidance to team members with respect to understanding, processing and managing the workload.

Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.

Collaborates with key leaders and stakeholders and guides change for scalability and automation.

Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams.

Attends meetings and partnership engagements with other business lines of the bank.

Assists in maintaining policies , SOX control documentation, risk assessments and other controls around all assigned areas.

Assists with resolving complex issues within the areas of responsibility.

Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.

Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.

Assists in driving the effective use of technology within functional areas.

Assists in managing to defined customer service level expectations and key vendor processing timelines.

Collaborates with business areas on new initiatives, processes or products and assists with implementation within functional areas.

Learns all aspects of the operations department – branch operations, deposit support, lending operations, payment operations and operations shared services to be a well-rounded operations employee.

Fills in when needed where teams may be short-staffed and provides assistance in the daily completion of work.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing . You will also be expected to complete all assigned compliance training in a timely manner .

Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.

Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.

Strong organizational and prioritization skills.

Ability to multitask and work under pressure.

Must be able to manage multiple projects simultaneously and work independently.

Team player with a positive outlook.

Demonstrated leadership ability and skills.

Excellent analytical and decision-making skills.

Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.

Ability to learn various Banking Software programs.

Assists with training new and existing team members on various tasks, as needed.

Promotes team work and sets examples with a positive attitude, promotes superior customer service, and treats people fairly and with respect.

ADDITONAL INFORMATION:

The wage range for theOperations Analyst position is between $55,000 - $60,000 annuall y . The position includes 22 Days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 floating holiday.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products . WesBanco also offers 401(k) with employee match .

Full-Time/Part-Time

Full-time

Area of Interest

Operations

All Locations

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