Operations Analyst (100% Remote)

Conexess Group; New York (NY); Remote; USD 65,000 - 90,000; Full time

Job summary

Conexess Group is seeking an Operations Analyst to support process improvement, system administration, and quality assurance across our organization. You will partner with cross-functional teams to optimize workflows, maintain business systems, and drive operational projects in a fast-paced environment.

The role requires strong analytical and organizational skills, the ability to collaborate across departments, and experience with project management tools such as Jira or Asana.

Qualifications

• Experience improving and documenting business processes.
• Strong analytical, organizational, and problem-solving skills.
• Ability to collaborate effectively across teams and departments.
• Experience with project management tools such as Jira, Asana, or similar platforms.
• Experience with data management, quality assurance, or business operations preferred.

Responsibilities

• Identify and implement process improvements that increase efficiency and scalability.
• Manage and maintain business system configurations and operational data.
• Develop and maintain process documentation, training materials, and best practices.
• Execute quality assurance reviews to ensure data accuracy and consistency.
• Track and report on operational performance metrics and KPIs.
• Support cross-functional projects and operational initiatives.
• Provide technical and operational support to internal stakeholders.
• Assist with change management and adoption of new processes and workflows.

Skills

Process improvements

Analytical skills

Cross-functional collaboration

Jira & Asana

Data management / QA

Tools

Jira

Asana

Job description

Operations Analyst

About the Role

We are seeking an Operations Analyst to support process improvement, operational execution, system administration, and quality assurance initiatives across the organization. This role will partner with cross-functional teams to optimize workflows, improve efficiency, maintain business systems, and support key operational projects in a fast-paced environment.

Responsibilities

• Identify and implement process improvements that increase efficiency and scalability.
• Manage and maintain business system configurations and operational data.
• Develop and maintain process documentation, training materials, and best practices.
• Execute quality assurance reviews to ensure data accuracy and consistency.
• Track and report on operational performance metrics and KPIs.
• Support cross-functional projects and operational initiatives.
• Provide technical and operational support to internal stakeholders.
• Assist with change management and adoption of new processes and workflows.

Qualifications

• Experience improving and documenting business processes.
• Strong analytical, organizational, and problem-solving skills.
• Ability to collaborate effectively across teams and departments.
• Experience with project management tools such as Jira, Asana, or similar platforms.
• Experience with data management, quality assurance, or business operations preferred.

Additional Information

• Remote (U.S.-based)
• Up to 5% travel required

Preferred Background: Experience supporting SaaS, healthcare, government, or operations-focused environments is a plus.