Operations Analyst

Aptive; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Aptive is seeking a full-time Operations Analyst to support the Veterans Health Administration in Washington, DC. The role focuses on tracking council actions, coordinating with SME teams, and driving rapid decision-making within Tier 1 of the Tiered Resolution Pathway.

The position requires 7+ years of relevant experience, a bachelor’s degree, and the ability to obtain a public trust clearance to work onsite in Washington, DC. Veterans' health program experience is a plus.

Qualifications

• 7 years of relevant experience.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.
• Ability to work onsite in Washington, D.C.

Responsibilities

• Track EHR Council actions and identify risks.
• Contribute to solving complex Council issues.
• Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway.
• Facilitate and document meetings for VHA EHRM Tier 1 SME Teams and stakeholders.
• Provide status updates to Tier 1 SME Team Co-Leads about tasks and actions.
• Update leadership on Tier 1 SME activities, issues, and process improvements.
• Develop EHRM Council Bi-Weekly Status Reports.
• Review Change Control Log and ensure approvals before Change Control Board.

Skills

Microsoft Word

Excel

PowerPoint

SharePoint

Education

Bachelor’s degree in related field

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Job description

Aptive is seeking a full-time Operations Analyst. The Veterans Health Administration (VHA) is America’s largest integrated health care system, providing care at 1,293 health care facilities, including 171 medical centers and 1,112 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.

Primary Responsibilities

• Track EHR Council actions and escape identified risks.
• Contribute to solving complex Council issues.
• Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway.
• Facilitate and document meetings for VHA EHRM Tier 1 SME Teams, Workgroups and other stakeholders.
• Conduct project plan reviews with Oracle Health Integrated Solution Services Engagement Owner (ISS EO) and EHRM-IO Solution Advisor. Keep Tier 1 SME Team Co-Leads and Members informed about needed actions or updates.
• Provide status updates to keep Tier 1 SME Team Co-Leads informed about task ownership and actions.
• Update VHA Leadership team on Tier 1 SME Team activities, issues, needs, and process improvement recommendations.
• Develop EHRM Council Bi-Weekly Status Reports.
• Review Change Control Log and ensure the Tier 1 SME Team has reviewed, updated, and approved requests prior to presentation at the Change Control Board for approval.
• Collaborate with EHRM-IO Solution Advisor/Solution Management Administrator to contribute and facilitate SME members’ workflow designs.
• Support project management activities including coordinating and driving multiple tasks and project teams, distributing project communications, and participating in various SME team activities, meetings and events.
• Work with clients to develop, refine and maintain processes, guidelines, rules and interdisciplinary structures in alignment with government priorities and coordinate decisions and tasks.
• Support strategic communications and change management efforts including, but not limited to, identifying target stakeholders; developing a variety of outreach and communications materials; providing executive communications support; updating, executing, and maintaining a comprehensive communications plan; and creating training products for stakeholder management and engagement.

Minimum Qualifications

• 7 years of relevant experience
• Bachelor’s degree in related field
• Ability to interact and engage with executive-level stakeholders
• Proficiency in Microsoft Word, Excel, PowerPoint and SharePoint
• Ability to obtain and maintain a public trust clearance
• Legal authorization to work in the U.S.
• Ability to work onsite in Washington, D.C.

Desired Qualifications

• Background in nursing HIGHLY DESIRABLE
• Experience supporting EHRM projects
• Knowledge of military and Veteran populations
• Strong critical thinking and analytical skills
• Proven ability to organize, prioritize and work well with others
• Ability to communicate thoughts, ideas and solutions logically both written and orallyAbility to get up to speed quickly on complex issues
• Desire to work in a fast-paced, rapidly evolving environment
• Capable self-starter with a drive to get all types of work done and high attention to detail

About Aptive

About Aptive. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.