Operations Analyst

Jobgether; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work within the United States

Ownership of key processes

Career development

Analytical challenges

Cross-functional collaboration

Sustainability mission

Job summary

Jobgether in the United States is seeking an Operations Analyst to manage critical operational workflows connecting internal teams with utilities, vendors, and external partners. You will investigate transaction exceptions, resolve failed orders, and ensure customer requests are handled accurately and efficiently.

If you are analytical, detail-oriented, and eager to improve processes, you will analyze data to identify trends, propose practical solutions, and help scale operations across teams in

Qualifications

• At least 1 year in backend operations, transaction management, or related field.
• Ability to investigate complex issues and identify root causes.
• Proficient with Excel and handling operational datasets.

Responsibilities

• Oversee account exceptions, failed orders, and transaction discrepancies to ensure timely resolution.
• Coordinate with EDI vendors, utilities, and internal stakeholders to investigate issues.
• Analyze operational data to identify trends, risks, and opportunities for process improvements.
• Recommend and implement solutions to improve accuracy, efficiency, and scalability.
• Monitor SLAs and communicate issues to leadership and stakeholders.

Skills

Excel

Analytical thinking

Attention to detail

Communication

Adaptability

Ownership

Collaboration

Tools

EDI systems

Transaction management platforms

Customer service ticketing tools

Data visualization software

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Analyst based in the United States.Join a fast-growing, mission-driven renewable energy and technology organization working to make clean energy more accessible, affordable, and sustainable. As an Operations Analyst, you will manage critical operational workflows that connect internal teams with utilities, vendors, and external partners. You will investigate transaction exceptions, resolve failed orders, and ensure customer requests are handled accurately and efficiently. By analyzing operational data, you will identify recurring issues and develop practical solutions to improve processes. This role offers the opportunity to take ownership of meaningful responsibilities while collaborating across teams in a dynamic, technology-driven environment. If you are analytical, detail-oriented, and passionate about continuous improvement, this position offers an excellent opportunity to grow your operations expertise while contributing to the future of clean energy.

Accountabilities

• Manage operational workflows: Oversee account exceptions, failed orders, transaction discrepancies, and customer-initiated requests, ensuring timely and accurate resolution.
• Coordinate with external partners: Collaborate with Electronic Data Interchange (EDI) vendors, utility providers, and internal stakeholders to investigate and resolve transaction-related issues.
• Analyze operational performance: Review operational data to identify trends, recurring problems, potential risks, and opportunities to improve business processes.
• Drive process improvements: Recommend and implement solutions that increase operational accuracy, efficiency, consistency, and scalability.
• Monitor service-level agreements: Manage operational requests within established SLAs, ensuring issues are addressed promptly and customer disruption is minimized.
• Communicate operational issues: Report system bugs, transaction failures, business risks, and relevant feedback to internal stakeholders and department leadership.
• Support cross-functional initiatives: Work with your manager and other teams to execute prioritized projects, coordinate activities, and meet deadlines.
• Document processes and resolutions: Maintain clear documentation of workflows, procedures, and issue resolutions to strengthen knowledge sharing and operational consistency.
• Contribute to scalable operations: Help establish reliable processes and systems that support business growth and improve the experience of customers and partners.

Requirements

• Relevant experience: At least one year of experience in backend operations, transaction management, operational workflows, or a related field.
• Analytical and problem-solving skills: Ability to investigate complex issues, identify root causes, interpret operational data, and recommend practical solutions.
• Technical proficiency: Strong Excel skills and comfort working with operational datasets, reporting tools, and business systems.
• Attention to detail: Excellent organizational skills and the ability to maintain accuracy while managing multiple priorities in a fast-paced environment.
• Communication skills: Strong written and verbal communication skills, with the ability to coordinate effectively with internal teams, vendors, utilities, and other external partners.
• Adaptability: Ability to learn new systems, technologies, and processes quickly while responding effectively to changing operational needs.
• Ownership and initiative: A proactive, self‑motivated approach, with the ability to work independently, manage responsibilities, and follow issues through to resolution.
• Collaboration: A team‑oriented mindset, openness to feedback, and a commitment to continuous learning and improvement.
• Preferred industry experience: Familiarity with retail energy, electricity supply, utilities, or other transaction-intensive industries is an advantage.
• Preferred technical knowledge: Experience with EDI systems, transaction management platforms, customer service ticketing tools, data visualization software, or operational workflow testing is beneficial.
• Process documentation: Experience documenting business processes, testing workflows, or developing operational procedures is a plus.
• Interest in sustainability: Enthusiasm for renewable energy, clean technology, and innovations that support a more sustainable energy future.

Benefits

• Remote flexibility: Work remotely from within the United States.
• Meaningful ownership: Take responsibility for operational processes that directly influence customer experience and business performance.
• Career development: Build expertise in operations, energy markets, systems integration, transaction management, and process improvement.
• Analytical challenges: Investigate complex operational issues and transform data-driven insights into actionable improvements.
• Cross‑functional collaboration: Work closely with internal teams, utility providers, vendors, and external partners.
• Continuous learning: Join a collaborative environment that encourages curiosity, initiative, feedback, and professional growth.
• Mission‑driven work: Contribute to the development of efficient, technology‑enabled energy solutions that support a more sustainable future.
• Compensation and additional benefits: Salary range, healthcare coverage, retirement plans, paid time off, and other benefits were not specified in the provided job description.