Operations Analyst

Franklin Resources; Montgomery (AL); On-site; USD 28,929 - 34,440; Full time

Job summary

Franklin Energy seeks a Program Operations Associate in Montgomery, AL to identify and deliver improvements in program reporting, tools, and processes. You will develop timelines, track milestones, and ensure on-time delivery while collaborating with clients and support teams.

Responsibilities include enhancing Excel-based tools, supporting change management, and training staff on new reporting capabilities. A customer-service mindset and strong organizational skills are essential.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of prior customer service/sales/office experience.
• 2 years of report design and development.
• 1–2 years in client-facing project management.
• Strong customer service and communication skills.
• Detail-oriented, organized, self-starter, able to prioritize workload.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong data entry skills in tracking systems/databases.
• Effective written and verbal communication with customers, clients and employees.
• Reliable transportation.
• Valid driver’s license.

Responsibilities

• Identify and deliver enhancements in reporting and tracking of program operations to drive productivity or improve program management capabilities.
• Develop project timelines and manage milestones to ensure on-time delivery.
• Liaison with support departments, and potentially the client, to move projects to completion.
• Identify opportunities for automation through advanced Excel tools or IM development.
• Act as point person for delivering all key process, technology, or tool enhancements.
• Plan for training needs, process changes, and reporting capabilities that come with enhancements.
• Roll out new tools or program features, including development, testing and training.
• Focus on continuous improvement through system and process advancements.

Skills

Customer service

Communication

Attention to detail

Project coordination

MS Office

Data entry

Verbal & written communication

Data analysis

Numerical literacy

Reliable transportation

Education

High School diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Position Summary

We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals. This position is responsible for identifying and delivering key operations improvements to the program. The focus area of these improvements will be with tools (Excel based), process changes, and IM led enhancements. Position will deliver project management deliverables to ensure improvements follow a timeline and meet critical deadlines. Position must identify improvement opportunities independently, but must also respond to client needs and program manager need.

Essential Duties and Responsibilities

• Program Tool Development
  • Identify and deliver enhancements in reporting and tracking of program operations that will drive productivity or improve program management capabilities.
  • Solidify and streamline tools that can be used as client and program deliverables.
  • Develop project timelines and manage to critical milestones to ensure on-time delivery.
  • Report on in progress and upcoming tasks that follow the project timelines.
  • Liaison with other support departments, and potentially the client, to move projects and enhancements to completion.
  • Identify opportunities for automation through advanced Excel tools or through IM development.
• Change Management and Support
  • Act as point person for delivering all key process, technology, or tool enhancements.
  • Plan for any necessary training needs, process changes, and reporting capabilities that come as a result of program enhancements.
  • Supporting the roll out (which may involve development, testing, and training) of any new tools or program features.
  • Focus on identifying and delivering continuous improvement opportunities through system and process advancements.
• Program Reporting
  • Manage all reporting needs of the program which may include invoicing, data entry validations, and troubleshooting.
  • Train additional staff personnel on reporting capabilities to broaden the regions reporting skills.

Position Requirements

• Education and Experience
  • High School diploma or equivalent required.
  • One to two years of previous customer service/sales/office experience required.
  • Two years of report design and development.
  • One to two years in client facing project management.
• Required Skills, Knowledge and Abilities
  • Strong customer service and communication skills.
  • Must be able to handle a wide work variety and work in a fast-paced environment.
  • Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
  • Ability to identify and resolve project application issues with customers and trade allies.
  • Proficient in Microsoft Office, specifically Word, Excel and Outlook.
  • Strong data entry skills in entering information in tracking systems/databases.
  • Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
  • Ability to analyze and interpret data and solve practical problems.
  • Knowledge of mathematical concepts such as fractions, percentages and ratios.
  • Reliable transportation.
• Licenses & Certifications
  • Valid driver’s license.
• Travel Requirements
  • Willingness to travel less than 10% of the time.
• Pay Range
  • $21.00-$25.00 per hour.
• Physical Demands and Work Environment
  • Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
  • The employee is frequently required to stand, walk, kneel, crouch, and/or crawl.
  • Ability to lift up to 50 pounds.
  • Noise level is typically moderate to loud.
  • May occasionally be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.
  • May occasionally be exposed to wet and/or humid conditions; extreme cold; extreme heat; and vibration.
  • In these circumstances, the employee will be required to comply with the prevailing safety training in place according to the individual customer requirements.
  • Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer

Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.