Operations Analyst

American Traffic Solutions; Mesa (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Verra Mobility is seeking an Operations Analyst to support the Orchestration area in the VCC. The role partners with operations, intake, QA, engineering and infrastructure to handle data management, certificate and device validation, and trend analysis.

The analyst will assist across the VCC in upkeep and implementation for roadside, server, and remote operations, with focus on timely data interpretation and action recommendations.

Qualifications

• Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
• Demonstrated knowledge of computing and data troubleshooting
• Demonstrated knowledge of network and remote system troubleshooting
• Demonstrated knowledge of data management and information technologies
• Experience in accurately and reliably interpreting data for determining appropriate action.
• Experience in managing multiple priorities.
• Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.
• Successful completion of the Nlets fingerprinting background assessment

Responsibilities

• The Operations Analyst is responsible for work in our Orchestration area in the VCC.
• This position will work to support our operations areas as well as our intake, quality assurance, engineering, and infrastructure areas.
• The Orchestration acts as intake for request from other departments as well as works on record keeping, data management, certificate and device validation and analytical and trending data review.
• This position will be supporting the entire VCC with any work or request that might impact our upkeep or implementation of roadside, server, and remote operations.

Job description

The Operations Analyst is responsible for work in our Orchestration area in the VCC. This position will work to support our operations areas as well as our intake, quality assurance, engineering, and infrastructure areas. The Orchestration acts as intake for request from other departments as well as works on record keeping, data management, certificate and device validation and analytical and trending data review. This position will be supporting the entire VCC with any work or request that might impact our upkeep or implementation of roadside, server, and remote operations.

Qualifications

• Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
• Demonstrated knowledge of computing and data troubleshooting
• Demonstrated knowledge of network and remote system troubleshooting
• Demonstrated knowledge of data management and information technologies
• Experience in accurately and reliably interpreting data for determining appropriate action.
• Experience in managing multiple priorities.
• Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.
• Successful completion of the Nlets fingerprinting background assessment

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice (opens in new window)

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.