Lead Operations Technician

Verra Mobility; Mesa (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Verra Mobility in the United States is seeking a Lead Operations Technician for the Verra Command Center (VCC). This role provides advanced technical guidance, coordinates with Account Managers and Customer Service Specialists, and ensures region-wide operations meet the highest standards.

You will supervise remote support and roadside monitoring, ensure SLAs, keep roadside equipment performing optimally, ensure projects stay on schedule, and drive improvements while maintaining a positive work

Qualifications

• Bachelor’s or Associate degree in IT or CS or related field, or equivalent experience.
• Agile Scrum Certification (Scrum Master, Product Owner or Scrum Fundamentals) preferred.
• Experience with scripting or programming languages such as PowerShell, Visual Basic, or Python.
• Knowledge of computing and data troubleshooting.
• Knowledge of network and remote system troubleshooting.
• Knowledge of data management and information technologies.
• Experience interpreting data to determine appropriate action.
• Experience prioritizing multiple tasks.
• Advanced skills with Microsoft Office including Word, Excel, PowerPoint; plus Power BI Pro, Visio, Outlook.

Responsibilities

• Oversee technical operations within a designated region as a Lead Operations Technician.
• Serve as liaison among the operations team, Account Managers and Customer Service Specialists.
• Manage remote support and roadside monitoring systems to ensure service quality.
• Ensure SLAs are consistently met and roadside equipment operates optimally.
• Help keep projects on schedule and drive process improvements.
• Foster a positive and efficient work environment while maintaining high performance.

Skills

Advanced data troubleshooting

Network troubleshooting

Remote system troubleshooting

Data management

Microsoft Office (Word, Excel, PowerPt

Power BI Pro

Visio

Outlook

PowerShell

Visual Basic

Python

Agile Scrum Certification

Education

Bachelor’s degree or Associate’s degree in IT/CS or related field

Tools

PowerShell

Visual Basic

Python

Power BI Pro

Visio

Outlook

Job description

The Lead Operations Technician is an essential member of the Verra Command Center (VCC) team, entrusted with the oversight of technical operations within a designated region. Although this position does not entail direct supervisory responsibilities, it requires the individual to provide advanced technical guidance and leadership, ensuring that all activities within the region are executed to the highest standards. The Lead Operations Technician acts as a liaison among the operations team, Account Managers, and Customer Service Specialists to effectively address client needs and uphold service quality.

In addition to managing remote support and roadside monitoring systems, this role is responsible for ensuring that

• Service Level Agreements (SLAs) are consistently met ,
• Roadside equipment functions at optimal performance,
• key business objectives are successfully achieved.

The Lead Operations Technician also plays a pivotal role in ensuring that projects remain on schedule and are completed punctually, all while fostering improvements and maintaining a positive and efficient work environment.

Qualifications:

• Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
• Demonstrated knowledge of computing and data troubleshooting
• Demonstrated knowledge of network and remote system troubleshooting
• Demonstrated knowledge of data management and information technologies
• Experience in accurately and reliably interpreting data for determining appropriate action.
• Experience in managing multiple priorities.
• Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.

• Successful completion of the Nlets fingerprinting background assessment

Verra Mobility Values

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Verra Mobility’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.