Operations Analyst

PeopleTec, Inc.; Huntsville (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

PeopleTec, Inc. is seeking an experienced Operations Analyst to optimize the customer support workflow in Huntsville. The role focuses on triaging tasks, coordinating schedules, and ensuring timely deliverables through meticulous planning and proactive communication.

You will manage detailed task queues, collaborate with leadership and stakeholders, and document processes to support continuous improvement. A strong background in complex coordination and a DoD security clearance are highly valued.

Qualifications

• 5–8+ years in a role with complex coordination, process management, and detailed planning.
• Experience with Enterprise Tasker Management System.
• Process-driven environment experience is essential.
• Bachelor's degree preferred; experience may substitute for education.
• Strong attention to detail and proactive stakeholder coordination.

Responsibilities

• Triage and prioritize a high volume of tasks and requests based on urgency, impact, and resources.
• Develop and manage integrated task schedules to align activities and milestones.
• Escalate complex or high-risk issues with clear summaries and recommended actions.
• Document team processes, capture meeting minutes, and track actions through completion.
• Update Standard Operating Procedures for leadership approval.

Skills

Coordination

Process management

Attention to detail

Prioritization

Analytical mindset

Education

Bachelor's degree preferred

Tools

Enterprise Tasker Management System

Job description

Opportunity

PeopleTec is seeking an experienced, analytical Operations Analyst to enhance the efficiency and effectiveness of our customer support team. This role is responsible for managing the execution of daily tasks for a senior staff member to support offices. The ideal candidate will thrive in a dynamic, process-driven environment where precision and proactive coordination are essential to success.

Task & Request Triage

• Assess and prioritize a high volume of incoming tasks and requests based on urgency, impact, and resource availability
• Ensure critical items receive immediate attention and are assigned appropriately
• Escalate complex or high-risk issues to leadership with a clear summary and recommended course of action

Schedule & Milestone Synchronization

• Develop and manage integrated task schedules to ensure all activities are aligned and accounted for
• Proactively monitor timelines against key milestones, identify potential delays, and coordinate with stakeholders to mitigate risks
• Serve as a central point of contact to keep all team members aligned on deadlines and deliverables

Process Integrity & Documentation

• Document team processes, capture detailed meeting minutes, and track action items through completion
• Develop a Standard Operating Procedure update for leadership approval

Qualifications

Qualifications and Skills

• Experience:
• 5-8+ years of experience in a role requiring complex coordination, process management, and detailed planning.
• Extensive Enterprise Tasker Management System experience
• Demonstrated experience in a process-driven environment is essential.
• Education:
• A Bachelor's degree is preferred. Experience may be substituted for education in highly qualified applicants.
• Core Competencies:
• Meticulous Attention to Detail: An unwavering commitment to accuracy in data, documentation, and communication.
• Advanced Prioritization Skills: Proven ability to assess, rank, and manage competing tasks in a fast-paced environment.
• Systematic & Analytical Mindset: The ability to see how individual tasks connect to the larger project and operational ecosystem.
• Proactive Stakeholder Coordination: A talent for clear, forward-looking communication that keeps a multi-disciplinary team aligned and informed.
• Risk Identification: An instinct for identifying potential issues in schedules, budgets, or processes before they impact project outcomes.
• Adaptability & Poise: The ability to remain calm and systematic under pressure, adjusting plans as new information becomes available.

• Travel: Non anticipated
• Must be a U.S. Citizen
• An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.

Overview

People First. Technology Always.

PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.

Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.

Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.

Come Experience It.

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PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, [e-mail] and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.