Operations Analyst

Southcarolinablues; Columbia, Northern (SC, KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Health plans

Paid annual leave

Nine paid holidays

On-site cafeterias

Job summary

BlueCross BlueShield of South Carolina is seeking an Operations Analyst for an on-site role in Columbia, SC. You will evaluate procedures, monitor performance metrics and prepare reports to drive operational improvement across departments.

The role emphasizes documenting procedures, training staff, and supporting system implementations with Excel, DB2 and related tools in a healthcare setting.

Qualifications

• Evaluate procedures and processes to identify improvements.
• Create reports and analyses of internal performance metrics.
• Document and standardize procedures for end-users.

Responsibilities

• Evaluate existing procedures and processes to recommend improvements.
• Monitor reports to assess impact on key performance measures.
• Provide training and create end-user training materials.

Skills

Data analysis

Operations

Excel

DB2

Cohere Health

Genesys

TNAV

Microsoft Excel

Education

Bachelor's degree

Associate's degree

Tools

DB2

Cohere Health

Genesys

TNAV

Microsoft Excel

Job description

## Operations AnalystApply: On-site: Columbia, South Carolina: Full time: Posted Today: End Date: September 30, 2026 (3 days left to apply): R1052451# **Summary**Under general supervision, analyzes proposed policies, procedures, forms, and reports. Recommends operational improvement through standardization, simplification, discontinuance and other methods. Recommends installations of new systems/procedures. Reviews organizational functions and structure to avoid overlapping or duplication. May provide security administration to application supported by area when the appropriate written and approved request is received.# **Description****Location:**This role is ONSITE in Columbia, SC. Full time M-F 8am-5pm **What You Will Do:*** Evaluates existing procedures and processes to make recommendations for improvement* Monitors reports to assess the impact of performance on key measures* Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics* Assists in the implementation and maintenance of systems or processes to include testing* May manage and relay the purpose, scope, and status of each implementation to management* Develops and maintains written procedures within departmental and organizational standard* May document and streamline automated procedures into end-user training material* Conducts workflow and process audits of staff and reference materials as needed* Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency* Provides training for new employees and ongoing training as workflow efficiencies are revised* Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends. Maintains area reports* Quality check records affecting accuracy of reports by researching and testing processes and methods* Maintains close contact with management to provide updates on any issue/projects* Completes special projects and informs management of any trends or changes in statistical reports* May serve as liaison between the department and other internal/external groups **To Qualify for This Position, You Will Need:*** **Required Education:** Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience* **Required work experience:** 2 years of data analysis or related operations experience **We Prefer you have:*** **Preferred Education:** Bachelor's degree-in Business, Healthcare or other job related field* **Preferred Work Experience:** 2 years-of healthcare or insurance data analysis experience* **Preferred Software and Other Tools:** DB2 skills. Knowledgeable of Cohere Health, Genesys, TNAV, and document distribution systems. Ability to work in Microsoft Excel and other Microsoft applications. **What We Can Do for You:*** 401(k) retirement savings plan with company match* Subsidized health plans and free vision coverage* Life insurance* Paid annual leave – the longer you work here, the more you earn* Nine paid holidays* On-site cafeterias and fitness centers in major locations* Wellness programs and healthy lifestyle premium discount* Tuition assistance* Service recognition* Incentive Plan* Merit Plan* Continuing education funds for additional certifications and certification renewal **What to Expect Next:**After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.**Equal Employment Opportunity Statement** BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.