Operations Analyst

Southcarolinablues; Columbia, Northern (SC, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement savings plan with 5%

Subsidized health plans and freevision

Life insurance

Paid annual leave

Nine paid holidays

On-site cafeterias and fitness centers

Wellness programs and discount

Tuition assistance

Continuing education funds

Service recognition Merit Plan

Job summary

BlueCross BlueShield of South Carolina is seeking an analyst to evaluate policies, procedures, forms and reports, and recommend operational improvements. This onsite role is based in Columbia, SC with standard M-F hours.

You will analyze data, generate reports, train staff, maintain procedures, and coordinate with management across projects. A bachelor’s degree or equivalent experience is required; DB2, Cohere Health, Genesys, TNAV and Excel skills are preferred.

Qualifications

• Required Education: Bachelor's degree OR 4 years job related work experience or Associate's and 2 years job related work experience
• Required work experience: 2 years of data analysis or related operations experience
• Preferred Education: Bachelor's degree-in Business, Healthcare or other job related field
• Preferred Work Experience: 2 years-of healthcare or insurance data analysis experience
• Preferred Software and Other Tools: DB2 skills. Knowledgeable of Cohere Health, Genesys, TNAV, and document distribution systems. Ability to work in Microsoft Excel and other Microsoft applications.

Responsibilities

• Evaluates existing procedures and processes to make recommendations for improvement
• Monitors reports to assess the impact of performance on key measures
• Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics
• Assists in the implementation and maintenance of systems or processes to include testing
• May manage and relay the purpose, scope, and status of each implementation to management
• Develops and maintains written procedures within departmental and organizational standard
• May document and streamline automated procedures into end-user training material
• Conducts workflow and process audits of staff and reference materials as needed
• Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency
• Provides training for new employees and ongoing training as workflow efficiencies are revised
• Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends
• Maintains area reports
• Quality check records affecting accuracy of reports by researching and testing processes and methods
• Maintains close contact with management to provide updates on any issue/projects
• Completes special projects and informs management of any trends or changes in statistical reports
• May serve as liaison between the department and other internal/external groups

Skills

Data analysis

Process improvement

Reporting

Training

Education

Bachelor's degree

Associate's degree

Tools

DB2

Cohere Health

Genesys

TNAV

Microsoft Excel

Job description

Summary

Under general supervision, analyzes proposed policies, procedures, forms, and reports. Recommends operational improvement through standardization, simplification, discontinuance and other methods. Recommends installations of new systems/procedures. Reviews organizational functions and structure to avoid overlapping or duplication. May provide security administration to application supported by area when the appropriate written and approved request is received.

Location and Working Hours

This role is ONSITE in Columbia, SC.

Full time M-F 8am-5pm

What You Will Do

• Evaluates existing procedures and processes to make recommendations for improvement
• Monitors reports to assess the impact of performance on key measures
• Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics
• Assists in the implementation and maintenance of systems or processes to include testing
• May manage and relay the purpose, scope, and status of each implementation to management
• Develops and maintains written procedures within departmental and organizational standard
• May document and streamline automated procedures into end-user training material
• Conducts workflow and process audits of staff and reference materials as needed
• Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency
• Provides training for new employees and ongoing training as workflow efficiencies are revised
• Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends
• Maintains area reports
• Quality check records affecting accuracy of reports by researching and testing processes and methods
• Maintains close contact with management to provide updates on any issue/projects
• Completes special projects and informs management of any trends or changes in statistical reports
• May serve as liaison between the department and other internal/external groups

To Qualify for This Position, You Will Need

• Required Education: Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience
• Required work experience: 2 years of data analysis or related operations experience

We Prefer you have

• Preferred Education: Bachelor's degree-in Business, Healthcare or other job related field
• Preferred Work Experience: 2 years-of healthcare or insurance data analysis experience
• Preferred Software and Other Tools: DB2 skills. Knowledgeable of Cohere Health, Genesys, TNAV, and document distribution systems. Ability to work in Microsoft Excel and other Microsoft applications.

What We Can Do for You

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave – the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and healthy lifestyle premium discount
• Tuition assistance
• Service recognition Incentive Plan Merit Plan
• Continuing education funds for additional certifications and certification renewal

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case‑by‑case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Welcome Here’s Your Smart Career Move

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Veterans Welcome!

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.