Operations Advocate (FT)

United Against Human Trafficking; Richmond (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

403(b)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Paid time off

Retirement plan

Vision insurance

Job summary

Fort Bend Women’s Center in Richmond, TX is seeking a Residential Advocate to support shelter operations and provide a safe, supportive environment for residents. This role requires compassion, adaptability, and the ability to respond effectively in crises while maintaining professionalism and strong boundaries.

The Residential Advocate’s duties include crisis response, documenting accurately, assisting with volunteer coordination, and upholding the center’s trauma-informed, client-centered

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience in residential advocacy or human services is a plus.
• Strong written and verbal communication skills are essential.
• Proficiency in Microsoft Office (Word and Excel).
• Valid Texas driver’s license and current auto insurance.
• Ability to pass a background check and drug screening.

Responsibilities

• Respond to crises, including hotline calls and crisis intervention.
• Ensure safety and respectful treatment of shelter residents.
• Complete onboarding, shelter tours, and welcome kits.
• Maintain documentation, logs, and shift reports.
• Monitor shelter conditions and cleanliness; manage room status.
• Assist with volunteer coordination and shelter events.
• Support daily operations, kitchen duties, and supply distribution.
• Communicate effectively with team during handoffs and meetings.
• Monitor security cameras as needed; transport clients locally.
• Handle inquiries and donations; promote trauma-informed care.
• Uphold agency values: Service, Passion, Integrity, Respect, Innovation, Teamwork.

Skills

Crisis intervention

Strong written/verbal communication

Team collaboration

Microsoft Office (Word/Excel)

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Job description:

Pay: From $17.50 per hour

Residential Advocate

Schedule: 3:00 PM-11:00 PM, Monday through Friday

Location: Fort Bend Women’s Center | Richmond, TX

About Fort Bend Women’s Center

At Fort Bend Women’s Center, we are committed to providing innovative, compassionate, and evidence-based services to individuals impacted by domestic and sexual violence. Our programs are designed to support healing, foster independence, and strengthen community connection through a trauma-informed and client-centered approach.

About Our Work

We provide programming that:

• Is grounded in brain health and trauma-informed care
• Promotes hope, healing, and social connection through positive reinforcement
• Reduces the long-term impact of trauma, including lifelong abuse
• Encourages self-determination and personal accountability
• Delivers mobile and community-based services
• Is data-driven and rooted in evidence-based practices

Position Summary

The Residential Advocate plays a vital role in supporting shelter operations and ensuring a safe, supportive environment for residents. This position requires compassion, adaptability, and the ability to respond effectively in crises while maintaining professionalism and strong boundaries.

Key Responsibilities

• Respond to crises, including answering hotline calls and providing crisis intervention
• Ensure the safety, well-being, and respectful treatment of all shelter residents
• Complete new client onboarding, including shelter tours and welcome kits
• Maintain accurate and timely documentation, logs, and shift reports
• Monitor shelter conditions, ensuring cleanliness and organization of all spaces
• Perform routine room inspections and maintain accurate room status updates
• Assist with volunteer coordination and shelter-related events
• Support daily shelter operations, including kitchen assistance and supply distribution
• Communicate effectively with team members, including shift handoffs and weekly meetings
• Monitor security cameras as needed in accordance with policy
• Transport clients locally as required
• Handle incoming calls, inquiries, and donation coordination
• Promote a trauma-informed, client-centered, and strengths-based environment
• Uphold agency core values: Service, Passion, Integrity, Respect, Innovation, and Teamwork
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent required; some college preferred
• Experience in residential advocacy or human services is a plus
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word and Excel)
• Valid Texas driver's license and current auto insurance
• Ability to pass a background check and drug screening

Preferred Skills & Competencies

• Compassionate, positive, and team-oriented attitude
• Ability to remain calm and effective in high-stress or crisis situations
• Strong problem-solving, time management, and organizational skills
• Experience working with individuals impacted by trauma (preferred but not required)
• Ability to build trust through active listening and culturally competent communication
• Maintains professionalism, sound judgment, and appropriate boundaries
• Flexible and adaptable
• Commitment to client confidentiality and ethical standards

Why Join Us?

This is a meaningful and rewarding opportunity to make a direct impact in the lives of individuals and families seeking safety and support. If you are passionate about helping others and want to be part of a mission-driven team, we encourage you to apply.

Benefits

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person