Operations Advisor Sr

PNC; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with PNC match, pension and ESB

Job summary

PNC is seeking a Senior Operations Advisor to support the Asset Management Investment Office in Pittsburgh, PA. The role emphasizes leading operational support, establishing performance metrics, and driving process improvements while ensuring regulatory compliance.

The candidate will mentor team members, manage escalations, and collaborate with business partners to optimize workflow. A bachelors degree and 3+ years of relevant experience are required; certifications are often desired.

Qualifications

• University degree required; 3+ years relevant experience; certifications often desired.

Responsibilities

• Lead a critical operational support service or initiative within the unit.
• Establish process performance measures and oversee business impact.
• Promote and monitor production workflow; assist with complex escalation issues.
• Monitor efficiency and drive improvements in production processes.
• Ensure compliance with policies, procedures and regulatory standards; drive risk mitigation.

Skills

Accountability

Customer Solutions

Ensure Compliance

Personal Initiative

Process Improvements

Results-Oriented

Risk Mitigation

SOP

Education

Bachelor’s degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Advisor Sr within PNC's Asset Management Investment Office organization, you will be based in Pittsburgh, PA.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. Provides training and mentoring support to the team.

Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management.

Promotes and monitors the production workflow and assists team members with complex escalation process issues. Independently identifies and resolves exceptions and serves as a point of escalation.

Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Actively seeks out business partners and team members for collaboration.

Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability


• Customer Solutions


• Ensure Compliance


• Personal Initiative


• Process Improvements


• Results-Oriented


• Risk Mitigation Strategies


• Standard Operating Procedure (SOP)

Competencies

• Accuracy and Attention to Detail


• Consulting


• Decision Making and Critical Thinking


• Effective Communications


• Managing Multiple Priorities


• Operational Functions


• Problem Solving


• Process Management


• Products and Services


• Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)


• dental and vision options


• employee and spouse/child life insurance


• short and long-term disability protection


• 401(k) with PNC match, pension and stock purchase plans


• dependent care reimbursement account


• back-up child/elder care


• adoption, surrogacy, and doula reimbursement


• educational assistance, including select programs fully paid


• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject l