Loan Support Analyst

PNC; Pittsburgh (Allegheny County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Educational assistance

Job summary

PNC seeks a Loan Support Analyst in Pittsburgh within the Credit Card booking organization. You will execute transactions, reconcile processes, and partner with internal teams to route documents and resolve issues.

This in-office role operates 9:00 AM–6:00 PM. For eligibility, an Associates degree and 3+ years of related experience are required; visa sponsorship is not provided. PNC offers a comprehensive benefits program and a collaborative, inclusive culture.

Qualifications

• Associates degree required with 3+ years related experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.
• No required certification(s) or license for this role.

Responsibilities

• Execute varied transactions and processes in accordance with established policies and procedures.
• Partner with internal and/or external business partners to route communications, documents or actions to complete transactions.
• Identify and resolve exceptions; escalate appropriately.
• Ensure materials and documentation are available to complete transactions.
• Provide responses and documentation to inquiries and ad hoc requests.
• Review transactions and related documents to ensure completeness and accuracy.

Skills

Analytical Thinking

Effective Communications

Accuracy and Attention to Detail

Decision Making and Critical Thinking

Managing Multiple Priorities

Regulatory Compliance

Education

Associates

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Credit Card booking organization, you will be based in Pittsburgh, PA.

Hours: 9:00 AM to 6:00 PM

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.

Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.

Ensures the appropriate materials and documentation are available to complete transactions.

Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.

Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Analytical Thinking
• Capital Management
• Compliance Requirements
• Documentations
• Due Diligence
• Loan Documentation
• Regulatory Compliance
• Risk Mitigation Strategies

Competencies

• Accuracy and Attention to Detail
• Decision Making and Critical Thinking
• Effective Communications
• Flexibility and Adaptability
• Managing Multiple Priorities
• Operational Functions
• Problem Management Process
• Products and Services
• Standard Operating Procedures

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

Depending on your eligibility, options for full-time employees include:

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, pleas