Operations Advisor - Complex Loans Administration - Midland

PNC; Overland Park (KS); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Job summary

PNC is seeking an Operations Advisor for its Complex Loans - Midland organization in the Midland footprint. The role focuses on servicing a complex commercial real estate portfolio, with active cash management, ensuring compliance with servicing agreements and loan documents.

Remote work may be available in select locations; occasional in-office participation may be required. This position supports risk management, process improvements, and regulatory adherence within PNC's Enterprise Risk

Qualifications

• 2+ years of relevant professional experience.

Responsibilities

• Support operational service within the unit and monitor performance indicators.
• Prepare performance statistics and reports for stakeholders and senior management.
• Monitor production workflow and assist team members with escalated issues.
• Identify and drive process improvements and change while ensuring compliance.

Skills

Accountability

Customer Solutions

Compliance

Process Improvement

Risk Mitigation

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Operations Advisor within PNC's Complex Loans - Midland organization, you will be based within the PNC Midland footprint.

As an Operations Advisor within PNC's Complex Loan Administration team, this position is primarily responsible for servicing a complex commercial real estate portfolio with active cash management activities in compliance with related servicing agreements, loan documents, policies and procedures and applicable regulations.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. Establishes and monitors process performance measurements and business impact. Prepares performance statistics and reports for internal stakeholders and senior management. Monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation. Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)

Competencies

Accuracy and Attention to Detail, Consulting, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Application Window

Generally, this opening is expected to be posted for two business days from 10/26/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us vi