Operations Advisor

VirtualVocations; Birmingham (AL); Remote; USD 40,000 - 55,000; Full time

Job summary

A remote job company is seeking an MX Operations Advisor I to provide real-time support and analyze performance data. The ideal candidate has over a year of experience in customer experience or operations, with strong skills in digital tools like Slack and Google Workspace. Fluency in English is required, and bilingual proficiency in Spanish is preferred. This role involves monitoring workflows and supporting operational decision-making.

Qualifications

• Minimum of 1 year of experience in customer experience, operations, or support in a fast-paced environment.
• Experience collaborating with cross-functional teams preferred.
• Ability to interpret performance data and apply insights to decision-making.

Responsibilities

• Provide real-time support as the primary contact for frontline questions and escalations.
• Monitor and maintain adherence to workflows, standard operating procedures, and SLAs.
• Analyze performance data to identify trends and support operational decision-making.

Skills

Customer experience

Operations support

Data analysis

Digital tools navigation

Bilingual proficiency in Spanish

Tools

Slack

Google Workspace

Job description

Overview

A company is looking for an MX Operations Advisor I.

Key Responsibilities

• Provide real-time support as the primary contact for frontline questions and escalations
• Monitor and maintain adherence to workflows, standard operating procedures, and SLAs
• Analyze performance data to identify trends and support operational decision-making

Required Qualifications

• Minimum of 1 year of experience in customer experience, operations, or support in a fast-paced environment
• Experience collaborating with cross-functional teams preferred
• Ability to interpret performance data and apply insights to decision-making
• Comfortable navigating digital tools and systems (e.g., Slack, Google Workspace)
• Fluency in English required; bilingual proficiency in Spanish preferred