Operations Administrator / Client Services Specialist

Crane Worldwide Logistics; Worcester (MA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

136 hours PTO

Medical, Dental, Vision

Tuition Reimbursement

Employee Recognition

Volunteer Time

Employee Discounts

Wellness Incentives

Sales commission opportunity

Job summary

Crane Worldwide Logistics in Worcester, MA is seeking a motivated client services professional to support orders and inquiries. You will respond to orders, answer invoice questions and resolve client issues while maintaining accurate documentation.

The role requires 1-2 years in a client services or administrative position, with HS diploma or GED and MS Excel experience. We offer comprehensive benefits, PTO, tuition reimbursement, and opportunities for growth.

Qualifications

• High School Diploma or GED.
• 1-2 years experience as client services or administrative position.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Systematically creates & completes orders in system.

Skills

Administrative Skills

Quality Focus

Problem Solving

Documentation Skills

MS Excel experience

Resolving Conflict

Multi-tasking

Warehouse management software

Education

High School Diploma or GED

Tools

Warehouse management software

Job description

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Systemically creates & completes orders in system.

OTHER SKILLS/ABILITIES

• Administrative Skills
• Quality Focus
• Problem Solving
• Documentation Skills
• MS Excel experience
• Resolving Conflict
• Ability to Multi-task
• Warehouse management software

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• High School Diploma or GED
• 1-2 years experience as client services or administrative position

Salary $25hr

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.