Client Service Lead - Second Shift

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off – 17 days/year

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Discounts

Wellness Incentives

Volunteer Time

Job summary

Crane Worldwide Logistics LLC is seeking a client service professional in Ohio to respond to orders and inquiries, resolve issues, and coach a team of client service specialists. The role focuses on maintaining high-quality service, documenting issues, and guiding resolution with appropriate escalation.

You will interact with customers, manage problem areas, and ensure timely follow-up while adhering to company procedures and standards.

Qualifications

• Quality focus required to deliver accurate service.
• Strong problem-solving to resolve client issues.
• Accurate documentation of interactions and outcomes.
• Ability to manage conflicts and de-escalate.
• Capability to multi-task across multiple client requests.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

3-5 years client service experience

Professional certification may be required in some areas

Job description

• Responds to orders, general client inquiries, invoice questions and client complaints.


• Records consistent problem areas


• Resolves issues with orders, delivery dates or service.


• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.


• Handles client responses that may require deviation from standard procedures


• Provides leadership, coaching and training to a team of client service specialists


• Other duties as assigned

Other Skills & Abilities

• Quality Focus


• Problem Solving


• Documentation Skills


• Resolving Conflict


• Ability to Multi-task

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• High School Diploma or GED


• 3-5 years client service experience

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan


• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use


• Excellent Medical, Dental and Vision benefits


• Tuition Reimbursement for education related to your job


• Employee Recognition and Rewards Program


• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities


• Employee Discounts


• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.