Operations Administrator

Ultipro; Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Ultipro is seeking an Operations Administrator in Arkansas to support daily operations, service coordination, and compliance. The role focuses on intake, assessments, onboarding, documentation, and on-call support to ensure high-quality, person-centered services.

Responsibilities include monitoring documentation, assisting with billing and regulatory submissions, and coordinating across teams to maintain exceptional service delivery and organizational efficiency.

Qualifications

• Bachelor’s degree in social work, Psychology, Human Services, Healthcare Administration, or related field.
• Minimum 2 years of case management, healthcare coordination, or supportive services.
• Ability to manage multiple priorities and meet deadlines.
• Must communicate effectively with staff, clients, and customers with tact and patience.
• Strong organizational skills and proficiency with documentation and basic data tracking.

Responsibilities

• Support intake processes and ensure timely completion of assessments and documentation.
• Onboard and train new managers; mentor team members.
• Monitor service delivery documentation, billing, QA tracking and ticklers.
• Participate in on-call rotation for after-hours support.
• Assist with service authorizations, billing submissions, and regulatory audits.
• Engage in outreach to underserved customers and ensure continuity of care.

Skills

Case management

Healthcare coordination

Time management

Organizational skills

Communication

Education

Bachelor’s degree in social work, Psychology, Human Services, Healthcare Administration, or related field

Tools

Documentation management

Data tracking

Billing software

Scheduling software

Spreadsheet software

Job description

Safety/Sensitive Designations: This position is considered safety/sensitive for the purpose of compliance with the Arkansas Medical Marijuana Act 593.

Primary Responsibilities and Duties

The Operations Administrator is responsible for supporting the daily operations, service coordination, and compliance efforts of the organization. Key responsibilities include:

Managing Intake and Assessments

• Conduct meet and greets for respective referrals.
• Oversee intake processes and ensure timely completion of assessments, goal development, and required documentation.
• Maintain accurate customer records and coordinate welcome communications

Training and Staff Development

• Assist in the onboarding and training of new managers.
• Provide ongoing guidance, professional development and mentorship to team members.

Operational Oversight and Documentation Management

• Monitor utilization and service documentation for accuracy and completion.
• Track and ensure completion of missing or incomplete service delivery notes.
• Maintain required reporting, including billing, utilization, quality assurance tracking and ticklers.
• Participate in on-call rotation for after-hours support. Ensuring timely response to urgent situations or emergencies.
• Participate in internal reviews, audits, and process improvement initiatives.
• Assist in special projects as assigned.
• Assist in other duties as assigned.

Caseload and Program Support

• Aid with open or high-need caseloads as needed.
• Support service coordination activities, ensuring alignment with person-centered principles, including outreach, customer visits, service planning, and progress monitoring.

Compliance and Submissions

• Assist with submission of service authorizations, billing documentation, and other regulatory forms.
• Support quality assurance reviews.
• Coordinate all aspects of nursing consultations and positive behavior support plans.

Customer Engagement and Community Outreach

• Conduct outreach to underserved or unengaged customers.
• Address service gaps and support continuity of care by maintaining strong communication with customers and staff.
• This role requires strong organizational skills, attention to detail, and the ability to manage multiple responsibilities across teams. The Assistant Director is a key player in ensuring the effective delivery of high-quality, person-centered services within compliance and operational standards.

Minimum Qualifications

• Bachelor’s degree in social work, Psychology, Human Services, Healthcare Administration, or a related field.
• Minimum 2 years of experience in case management, healthcare coordination, or supportive services.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Must be able to successfully interact and communicate with all levels of staff, clients, and customers in an effective manner exhibiting tact, enthusiasm, and patience. Must be a self-motivated person with the ability to take ownership of job responsibilities. Must have strong organizational skills.
• Ability to perform tasks efficiently. Able to type and use computers efficiently. Able to operate various office equipment such as copiers, multi-line phone system, and fax machine.
• Proficient in documentation management and basic data tracking
• Comfortable using spreadsheets and software systems for billing, scheduling, or service tracking.
• Requires full range of body motion incluingsitting, standing,handling, and lifting, manual and finger dexterity, and hand-eye coordination. Able to lift and carryitemsup to 25 pounds.
• Ability to respond to staff, customer, and client needs in a timely manner by interpreting verbal and nonverbal expressions.
• Valid driver’s license and auto insurance. You must have reliable transportation (travel required).

Essential Technical/Motor Skills: Ability to perform tasks efficiently. Able to type and use computers efficiently. Able to operate various office equipment such as copiers, multi-line phone system, and fax machine.

Interpersonal Skills: Must be able tosuccessfullyinteract and communicate with all levels of staff, clients, and customers in an effective manner exhibiting tact, enthusiasm, and patience. Must be a self-motivated person with the ability to take ownership of job responsibilities. Must have strong organizational skills.

Essential Physical Requirements: Requires full range of body motion includingsitting, standing,handling, and lifting, manual and finger dexterity, and hand-eye coordination. Able to lift and carryitemsup to 25 pounds.

Critical Cognitive Abilities: Requires excellent communication and organizational skills. Requires reasoning ability, use of independent judgment, and discretion. Able to demonstrate competence in project management and time management.Requires work with frequent interruptions.

Essential Sensory Requirements: Ability to respond to staff, customer, and client needs in a timely manner by interpreting verbal and nonverbal expressions.

Essential Technical/Motor Skills: Must be able to successfully use technology such as telephone, tablet, computer, etc.Must be able to drive an automobile

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.