Operations Account Representative

AmeriHome Mortgage Company, LLC; Westlake Village (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

AmeriHome Mortgage Company, LLC in Westlake Village, CA is seeking an Operations Account Representative to manage client relationships, maintain accounts, and oversee loan pipelines to ensure timely reviews and funding.

You will lead client calls, handle escalations, perform daily reporting, and support remediation solutions to improve operational efficiency across the lender’s workflow.

Qualifications

• 3+ years of related experience in Mortgage Industry, Correspondent Lending or similar field.
• Intermediate proficiency in Microsoft Office Products.
• Intermediate speaking and writing communication skills.

Responsibilities

• Manage a pipeline of up to 50 clients and maintain regular communication per SLA.
• Review documentation and process withdraw/cancellation requests.
• Run daily reporting and manage aged loans.
• Move a seller’s pipeline forward toward funding.

Skills

Mortgage industry experience

MS Office proficiency

Communication skills

Education

High school diploma

Job description

Job Title:

Operations Account Representative

Location:

CA - Westlake Village

What you’ll do:

As the Operations Account Representative, you will be responsible for the operational management of client relationships, providing quality service by maintaining client accounts (pipeline management); including managing aged loans, leading regular client calls, and following up on escalations as needed. You’ll be responsible for managing active loan pipelines ensuring they are reviewed within established metrics. You’ll also participate in client calls to identify remediation solutions and provide feedback and solutions on internal and external trends to drive operational efficiency.

• Manage a pipeline of up to 50 clients. Communicate with clients on a regular basis, maintaining specific communication SLA’s.
• Review documentation, clearing or creating conditions as needed. Conduct all withdraw/cancellation requests.
• Run daily reporting, managing aged loans, etc.
• Move a seller’s pipeline forward towards funding.

What you’ll need:

• 3+ years of related experience in Mortgage Industry, Correspondent Lending or similar field.
• High school diploma required.
• Intermediate to advanced knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate proficiency in Microsoft Office Products.
• Intermediate speaking and writing communication skills.

Benefits you’ll love:

We offer all the important things you’d want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation