Operations Account Manager

Arrow Electronics; Centennial (CO); Hybrid; USD 101,200 - 125,125; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with matching contributions

Paid Time Off

Tuition Reimbursement

On-site Gym

Discounted RTD Passes

Job summary

A leading technology solutions provider seeks an Operations Account Manager to oversee account support and enhance customer relationships. The role emphasizes strong communication skills and requires project management experience. Responsibilities include leading a support team, driving improvements, and managing financial metrics to boost profitability. The position offers a hybrid work arrangement with set office days and a comprehensive benefits package, including insurance and 401(k) matching. Salary ranges from $101,200 to $125,125 based on various factors.

Qualifications

• Must have excellent communication and soft skills.
• Ability to independently manage tasks without oversight.
• Project management experience is preferred.

Responsibilities

• Serve as lead for the account support team and internal alignment.
• Coordinate team members for on-time delivery and schedules.
• Manage and report on open orders and customer relationships.
• Develop and manage customer success strategies.
• Drive profitability through monitoring financial metrics.

Skills

Excellent communication skills

Project management experience

Organizational skills

Self-management

Proactive account management

Leadership skills

Job description

Operations Account Manager

Arrow Electronics is hiring an Operations Account Manager.

Job Description

What You’ll Be Doing

• Serve as lead for the account support team, including training on account support details and internal alignment of daily tasks.
• Coordinate numerous team members to maintain on‑time delivery (OTD), timelines, and schedules—removing barriers to success.
• Serve as the cross‑functional single point of contact internally & externally for recurring NPI and support service needs; lead complex cross‑functional global projects to support short/long‑term improvements.
• Accountable for the overall health of the relationship from both customer and Arrow perspectives; manage, monitor daily, and report on open orders, forecast, NPI dates; lead stakeholder management sessions and keep management abreast of potential issues.
• Develop strong and trusted relationships with customers through timely responses to all customer‑driven performance inquiries.
• Work with the business team on contract renewals, extensions, and scope change activities.
• Develop, implement, and manage customer success strategies to identify and resolve operational/service matters, working cross‑functionally to drive improvements.
• Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.
• Execute lessons learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to reduce escalations and improve process/service delivery.
• Lead a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Key speaker and organizer of QBRs to steer both short‑ and long‑term improvement.

What We Are Looking For

• Reports directly to Operations and is salaried with a bonus structure tied to operational KPIs (TBD).
• Key customer interface – must have excellent communication “soft skills” and be comfortable presenting at all levels.
• Ability and willingness to deliver bad news and propose solutions.
• Empowered with internal authority across the organization; acts as a team leader representing customer accounts.
• Ability to independently self‑manage without extra management involvement or oversight.
• Proactive approach to account management with an emphasis on automation.
• Exemplify leadership skills by thoroughly training operational processes for the offshore support team.
• Project management experience when approaching customer support.
• Developed organizational and time‑management skills.

Work Arrangement

Hybrid: Tuesday, Wednesday, Thursday required office days at the Panorama Office site; Monday, Friday remote work.

Benefits

• Medical, Dental, Vision Insurance
• 401(k) with matching contributions
• Short‑Term/Long‑Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes; convenient office location off RTD Light Rail (Dry Creek Exit)
• On‑site Café with catering option
• 4/7/365 On‑site Gym and lockers, free for all employees
• Bike Racks
• And more!

Compensation

Annual Hiring Range: $101,200.00 – $125,125.00. Actual compensation may vary based on location, experience, education, and skill level. Pay ratio between base and target incentive (if applicable) will be finalized at offer.

Location

US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type

Full time

Job Category

Sales

Equal Opportunity Employer Statement

Arrow is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)