Operations Access Manager-Operations

Duke University Health System; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

A premier healthcare provider in Durham, North Carolina is seeking a qualified individual to lead departmental operations, ensuring a patient-centric environment and adherence to organizational objectives. The role requires a Bachelor's degree in business, along with five years of relevant healthcare experience. The candidate will oversee personnel functions, develop operational policies, and manage departmental budgets. Join a commitment to compassionate care and contribute to a collaborative community that values diversity and inclusion.

Qualifications

• Five years of experience in healthcare or related field is required.

Responsibilities

• Provide direction for the department according to Duke Medicine Access Services.
• Promote patient-centric and customer service focus within the department.
• Develop operational policies, procedures, and expectations for the department.
• Maintain liaison with administrators and physicians to coordinate business.
• Provide oversight and direction for designated employees and personnel functions.
• Develop and oversee the department operating budget and financial performance.

Education

Bachelor's degree in business or related field

Job description

Overview

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duties and Responsibilities

• Provide direction for the department in accordance with the vision, values and expectations of Duke Medicine Access Services.
• Promote and model a patient‑centric and customer service focus within the department as well as with external clients and customers.
• Develop the department's operational policies, procedures standards and expectations, providing clear opportunities to meet or exceed the entity balanced scorecard objectives.
• Maintain liaison with all levels of administration, physicians and outside organizations to coordinate business and accomplish directives. Ensure the department is integrated with other departmental areas within DMAS.
• Provide oversight and direction for designated employees. Direct and coordinate various personnel functions including, but not limited to: hiring, performance appraisals, promotions, transfers and vacation schedules. Develop and mentor direct reports and staff.
• Develop the department operating budget and goals. Oversee and monitor the financial, service and productivity performance of the department. Proactively monitor, analyze and manage reports and all related documents.
• Perform other related duties incidental to the work described herein.

Required Qualifications

• Bachelor's degree in business or related field is required.
• Five years of experience in healthcare or other applicable experience directly related to the department is required.

Equal Opportunity Employer Statement

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.